What are the responsibilities and job description for the Housing Specialist position at Helping Hands Caregivers, LLC?
Job Summary
This full-time (40 hours a week) position is part of a team which provides customer service to community members seeking government subsidized rental assistance in Brown County through the Housing Choice Voucher Program.
Duties
- Learning and applying local and national program rules, regulations, policies and updates.
- Collecting, interpreting, and calculating necessary data for income, assets, deductions, household composition and housing expenses, and determining eligibility.
- Delivering excellent customer service to meet client and area landlord’s needs and educate them about the program.
- Assisting clients by making appropriate referrals to other ICS internal programs, such as Family Self-Sufficiency or Homeownership, or to other external services that might help meet their needs.
- Calculating housing payments and processing any over/under-payments.
- Requesting annual background checks and verifications.
- Representing ICS in case appeals, fair hearings, and community meetings.
- Liaison with the ICS Inspection Department.
- Participating in team meetings.
- Engagement in company sponsored events (i.e. Ladder of Hope).
Qualifications
- Prefer two years at a university, community or technical college, with coursework in business, diversity, or social services.
- Prefer experience with low-income or otherwise disadvantaged groups of people.
- Knowledge of Housing and Urban Development (HUD) rules, regulations and programs a plus.
- Bilingual helpful.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
Work Location: In person