What are the responsibilities and job description for the Lead Client Support Specialist for Interim Housing position at Newcap, Inc.?
At Newcap, Inc., we are driven by our mission to empower individuals to overcome poverty and achieve economic security. As a private nonprofit Community Action Agency, we work to create thriving communities where everyone has the opportunity to live with dignity and hope.
Join our team and make a meaningful impact—together, we’re helping transform lives!
We are seeking a Lead Client Support Specialist to oversee and assist our interim housing clients with their daily activities while managing Client Support staff. This role includes scheduling, providing coverage for call-ins, and offering direct support to staff and clients. Hours: 4:00pm-12:30am
What You’ll Do
- Oversee day-to-day operations of interim housing facilities.
- Supervise, schedule, and provide coverage for Client Support staff.
- Manage and contact clients on the interim housing vacancy waitlist.
- Collaborate with internal teams and funders to ensure positive client outcomes.
What You Need
Required
- Management experience, including scheduling and staff supervision.
- Background in direct care and support services.
- Experience providing resources to individuals and families.
- Ability to make independent decisions based on funder and agency requirements.
- Valid driver’s license.
Preferred
- Strong time management and planning skills.
- Experience with family care and support.
Behaviors We Expect
- Problem Solving- Ability to identify challenges and implement solutions effectively.
- Attention to Detail- Strong organizational skills to complete tasks thoroughly.
- Proactivity- Willingness to take initiative and address challenges immediately.
- Process Improvement- Drive to enhance service delivery.
- Strong Communication- Ability to engage effectively at all levels.
- Accountability- Take ownership of actions and outcomes.
- Critical Thinking- Use logic to make impactful decisions.
- Flexibility- Ability to adapt to changing work environments.
Why Join Newcap?
When you join Newcap, you’re not just starting a job—you’re becoming part of a mission-driven team that helps families and communities thrive.
We Provide
Stability: Full-time, year-round employment with a flexible workweek.
Generous time off: Over 4 weeks of paid time off, plus
Comprehensive benefits: Medical, dental, and vision coverage for you and your family.
Retirement savings: 403b plan with company match and immediate vesting.
Employee wellness programs: Including disability coverage, health lifestyle savings, and more.
Professional development: Ongoing training opportunities and career advancement support.
Ready To Make an Impact?
Apply now and be part of a team dedicated to transforming lives and building resilient communities!
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $25 - $28
