What are the responsibilities and job description for the Client Support Specialist position at NEWCAP - SHAWANO?
JOB REQUIREMENTS : Baseline Core Competencies Required for Position Problem Solving Skills- the ability to identify problems with team and leaders to brainstorm and analyze answers and implement the best solutions. Attention to Detail- Accomplish / complete a task while demonstrating a thorough concern for all the areas involved, no matter how small. This means monitoring and checking work or information, while organizing time and resources efficiently. Proactivity- When a problem arises, look for potential solutions right away instead of waiting for direction. Strive for the best possible outcome and put extra thought and effort into each task they complete. Process Improvement- identifying, analyzing, and improving upon existing processes and procedures within Newcap for optimization and to meet new program requirements or standards of quality for services provided. Communication (Upward / Downward / Sideways)- Downward : Appropriate transmission of information from higher to lower levels of the organization. Upward : communication that travel from staff member to leader (This is necessary not only to determine if staff members have understood information sent downward but also to meet the ego needs of staff). Horizontal : Enhance Coordination across departments and locations. Accountability- Take responsibility for performance and service outcomes and communicate honestly with team members and leaders. Critical Thinking- Sorting among useful and arbitrary details to produce a big-picture perspective that leads to an impactful decision or solution to a problem. Flexibility- Willingness and ability to adapt to change, particularly regarding how and when work gets done.
- OTHER EXPERIENCE AND QUALIFICATIONS : Qualifications Lived experience of homelessness, education will be considered as an alternative to experience. Ability to maintain records, prepare written documents, reports, and other materials both hard copies and electronically. Experience working in short term housing settings. Experience working with homeless individuals and families is desired.
- APPLICATION INSTRUCTIONS : E-Mail a Rsum : HR@newcap.org Apply Online : www.newcap.org