Program Manager- Financial Stability Initiatives (FSI)

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It's more than a day job. It's a mission. Come work with us!

The Financial Stability Initiatives (FSI) Program Manager will administer United Way financial education and savings programs, the volunteer financial coach program, and the Volunteer Income Tax Assistance (VITA) Program in collaboration with United Way partner agencies. The manager will also act as a liaison for the program partners, provide agency training, and administer ongoing technical assistance with program implementation, data tracking, and program evaluation. The manager will be responsible for budget oversight, grant reporting, and communication with United Way agency staff, other United Way departments, and the Systems Change Director - Economic Mobility Initiatives. This position is grant-funded.

General Responsibilities:

• Manage United Way FSI programs (i.e. ASSET, IDA, VITA, and Volunteer Financial Coaching program)
• Provide technical assistance to program partners on program implementation and reporting
• Maintain communication with all program partners to ensure a seamless implementation of programs
• Manage check requests and payments, reporting and record keeping for program outcomes, program budgets and complete and reconcile expense reports and financial reports
• Manage evaluation process for FSI programs including designing evaluations, working with program and research partners to track and compile data, and completing reports
• Deliver financial education classes as needed providing financial coach training and support to program volunteers and agency staff
• Develop and provide program implementation training and support to agency staff
• Work with agencies to increase participant completion rates and improve participant support and engagement
• Integrate multi generational approach to learning about money into FSI programs
• Work with the United Way departments to identify, recruit and screen volunteer coaches and other program volunteers
• Train volunteers and agency staff to be savings coaches for participants in financial education and matched savings programs, such as the Individual Development Account and ASSET programs
• Work collaboratively with other United Way Systems Change team members to cross promote and deliver programing such as Bank On Save Up and Money Smart Month initiatives

Key Accountabilities:

• Administer programs within budget and according to programmatic and funder guidelines
• All work contributes to the attainment of the following strategic plan initiatives:
• Strengthen capacity to enhance nonprofit performance and collective impact efforts
• Advance racial equity internally and externally

Knowledge, Skills and Abilities:

• Minimum of a Bachelor's degree or a combination of non-profit experience and education
• At least 2 years of program management experience in a non-profit setting.
• Additional experience preferred:
  • Computer proficiency with Microsoft Outlook, Word, PowerPoint and Teams; Advanced proficiency in Excel preferred
  • Program evaluation experience
  • Proficiency with evaluation tools such as Survey Monkey, Qualrix and/or other evaluation tools
  • Experience with on-line and in-person training, conducting training and online meetings via Zoom, Teams or other platforms.
  • Proven experience managing volunteers and working with a variety of agencies program partners and staff
  • Knowledgeable about basic personal finance concepts, budget and credit counseling, and experience with financial education instruction preferred
• Ability to complete multiple tasks and a high volume of work
• Must have high level of attention to detail; concern for accuracy
• Advanced customer service and problem resolution skills
• Flexibility and interpersonal skills
• Self-starter; demonstrated ability to work independently and within teams, meet deadlines and manage projects effectively
• Analytical approach to the development and documentation of details associated with program/project design; ability to interpret policies, procedures, organization budgets

We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

Employment is contingent upon passing a background check.

United Way of Greater St. Louis is an equal opportunity employer.