What are the responsibilities and job description for the EMS Case Manager position at Helpline Youth Counseling?
Helpline Youth Counseling, Inc. (HYC), a nonprofit agency providing youth, family, behavioral health, and homeless services to at-risk, low-income children, youth, and adults throughout Southeast Los Angeles County since 1971.
Mission
The mission of Helpline Youth Counseling (HYC) is to help build individual, family, and community health, well-being, prosperity, and equity. HYC serves clients and community members with trauma-informed, strength-based, person-centered prevention, early intervention, education, and treatment services.
DUTIES AND RESPONSIBILITIES:
Under the direct supervision of the EMS Program Manager, within the Emergency Medical Service (EMS) program, the Case Manager will:
- Provide individualized case management to clients participating in the EMS program, including developing a Care Plan and monitoring progress toward established plan goals.
- The EMS Case Manager will provide developmentally appropriate activities and services for program participants.
- Duties include but are not limited to case management and program services for young adults ages 18-26 including completion of a comprehensive, culturally responsive, strengths-based intake assessment, development of a case management plan, bi-weekly case management meetings, group and 1:1 counseling, life coaching, mentorship from professionals working in relevant fields, physical fitness, job readiness, and job placement.
- Be responsible for the coordination, planning, implementation, and execution of wraparound program services including in-house HYC and community-based services focused on healing, connecting, and coaching throughout the 5-month program.
- Maintain case file and provide accurate and timely documentation within agency documentation policies.
- Complete all client-related program reports within a timely manner.
- Demonstrate strong oral and written communications skills, including a sound foundation in English grammar, spelling, and punctuation
- Adhere to and promote HYCs mission and values. Acts as a role model to others exhibiting a high degree of professionalism and ability to work with diverse populations and respect cultural diversity.
- Capacity to be discreet and a demeanor to maintain confidentiality relating to client and personnel information
- Adaptive and multi-tasking ability. The individual must easily transition from one task to the next.
- Ability to interact with employees of other departments in a professional and respectful manner.
- Great work ethic demonstrated by reliability, punctuality, professionalism, diligence, and strong follow-up skills.
- Must attend all necessary training courses and meetings.
- Other related duties as assigned.
REQUIREMENTS:
- Bachelors degree in a human services field or equivalent combination of education and relevant work experience.
- Superb planning and organizational skills with a proven track record for strategic planning and execution and attention to detail.
- Proficient in Microsoft program applications.
- Ability to succeed independently within a fast-paced, dynamic, and sometimes unpredictable work environment.
- Competency to work with the various ethnic/cultural groups in the target area/community.
- Ability to work a flexible schedule, including evenings and weekends.
- Great work ethic demonstrated by reliability, punctuality, professionalism, diligence, and strong follow-up skills.
- U.S. Citizenship or permanent resident status.
- A valid California drivers license, current auto insurance, a good driving record, and must be cleared to drive for business purposes by our insurance broker.
- Ability to successfully pass a TB screening test and Live Scan fingerprinting.
- Ability to pass background check and criminal clearance.
PREFERRED QUALIFICATIONS:
- Bilingual in English and Spanish is highly desired.
- Lived experience with trauma and/or system involvement that can utilize their own life experiences to support, engage, and motivate youth towards the identified goals can be acceptable.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.
HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.
