What are the responsibilities and job description for the Quality Improvement Specialist position at HELPLINE YOUTH COUNSELING?
Job Details
Description
DUTIES AND RESPONSIBILITIES:
- Provide the homeless department with support in training of new hires during probationary period by auditing submitted documentation and providing quality assurance (QA) and Quality Improvement (QI) feedback within scope.
- Conducts reviews of client charts across programs for adherence to regulatory and documentation standards, including outcome measure data collection, and communicates findings in writing to supervisor for follow-up and resolution.
- Provide QA support for the Homeless and Housing Department programs.
- Responsible for maintaining CARF Accreditation.
- Supports Supervisor with external audits.
- Facilitates Utilization Reviews for all programs as needed.
- Knowledge of housing resources in Service Planning Area 4 preferred. Resources can include crisis housing and permanent housing throughout Los Angeles County for program QA review.
- Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care, Rapid/TLS Housing, and other Homeless and Housing Department programs.
- Keep track of all Board of Behavioral Sciences (BBS) licensees and other all required certifications for staff by providing reminders and obtaining documentation.
- Serve as back up person to attend County Meetings if Supervisor is unavailable.
- Assist in the day to day tasks of monitoring compliance of contracts.
- Performs other duties as assigned.
Qualifications
REQUIREMENTS:
• Bachelor’s degree in related field required
• Superb planning and organizational skills
• Ability to effectively communicate in written form as well as verbally.
• Willingness to work a flexible schedule, including some evenings and weekends, as needed.
• Ability to pass background check and criminal clearance.
• Maintains confidentiality in matters of agency operations, personnel and clients.
• Maintains positive communication with all agency staff, clients and visitors.
• Supports existing agency policies, principles and mission.
PREFERRED QUALIFICATIONS:
• Master’s degree in counseling, social work or related field preferred but not required
• Knowledge of CES Programs, HIMS and EXYM is a plus.
• Experience in working with the homeless and community-based organization.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.
HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.
Salary : $28
