Fully Remote - Client Intake Specialist Needed for Busy Law Firm

Position Overview:
We are seeking a compassionate and detail-oriented Remote Intake Specialist to join our law firm, dedicated to serving lower-income senior citizens and legally disabled individuals. The ideal candidate is empathetic, patient, and skilled at working with potential client and clients who may be navigating challenging legal and personal circumstances. As a critical point of contact for our potential clients, you will play a critical role in ensuring they feel supported and understood throughout the intake process.

Key Responsibilities:

• Serve as a point-of-contact for prospective clients, ensuring a welcoming and empathetic experience.
• Conduct remote intake interviews to gather detailed and accurate client information.
• Assess client needs and eligibility for legal services and communicate the scope of assistance provided by the firm.
• Assist clients in completing necessary forms and documentation, providing clear explanations and support as needed.
• Maintain accurate and confidential records of client interactions in the firm's case management system and email management platform.
• Coordinate with attorneys and legal staff to ensure a seamless transition of cases and follow-ups.
• Respond promptly to inquiries via phone, email, or other communication platforms.

Qualifications:

• You can live anywhere to perform this job, but you MUST have an ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m. - PST.
• Excellent communication and interpersonal skills, with the ability to explain complex information in a clear and empathetic manner.
• Good attention to detail and organizational abilities.
• A team-oriented approach with the capability to work independently in a remote setting.
• Proficiency in using technology, including case management software and email platforms.
• Experience in a legal, social work, or client services role is a plus but not required.
• At least high school level writing abilities.

What We Offer:

• Fully remote work with a flexible and supportive team environment.
• Training and resources to excel in your role.
• Health benefits and competitve PTO packages.
• The opportunity to make a meaningful difference in the lives of underserved communitie