Assistant Staff Analyst, CalAIM (N21)

Salary: $35.23-$50.83 per hour

SUMMARY

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS is an integrated health system, operating 26 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS’ directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 800,000 unique patients each year, employs over 22,000 staff, and has an annual operating budget of 5 billion.

Housing for Health (HFH) is a program office within Health Services Administration, a division in the DHS. HFH was created in 2013 to address the unique needs and challenges faced by vulnerable people experiencing homelessness to provide flexible funding to community-based organizations. HFH’s Housing and Services team works in partnership with contracted agencies to permanently house people and provide non-time limited services in housing. As such, HFH is a key player and supports many of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County’s effort to address and combat homelessness in the communities residing within Los Angeles County.

The Assistant Staff Analyst in the Housing and Services unit has experience and knowledge in supportive housing, programs and services tailored to people experiencing homelessness, provides technical assistance/training, and is flexible and adaptable to changes that may be needed to meet the needs of people experiencing homelessness.  This position is responsible for assisting in the planning, directing, implementing, and monitoring Countywide Intensive Case Management Services, supportive housing projects, and homeless initiatives for participant’s who have complex health and/or behavioral health conditions, high utilizers of public services, and other vulnerable populations.

The Assistant Staff Analyst will be assigned to the following areas within the Housing and Services Unit: Performance Improvement.

ESSENTIAL FUNCTIONS

Essential Skills & Responsibilities:

• Medi-Cal Managed Care Plan (MCP) Collaboration: Meeting with various MCPs to coordinate care and troubleshoot eligibility issues.
• CalAIM Community Supports (CS) Authorizations: Screening CalAIM CS eligibility; adding Medi-Cal coverage data, SSNs, and HMIS IDs to CHAMP profiles; referrals to MCPs via Kno2 fax; reviewing received faxes in the Kno2 fax inbox; logging CalAIM CS referral outcomes in CHAMP; CalAIM email inbox management; and CalAIM CS grievance management (checking voicemails, phoning program participants, logging information in a grievance tracker).
• Report & Tracker Management: Manage trackers, dashboards, and automated reports to monitor program performance and outcomes.
• Quality Assurance & Performance Improvement: Support ongoing data validation, quality assurance, and process improvement efforts for program tracking and reconciliation.
• Cross-Team Collaboration: Work with various teams and contracted agencies to increase data accuracy, streamline reporting, enhance program efficiency, and improve program quality and outcomes.
• Other duties as assigned.

JOB QUALIFICATIONS

Three or more years of highly complex administrative experience in the health, housing, social services, or related sectors.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• Successful clearing through the Live Scan process with the County of Los Angeles

• Successful clearing through the Live Scan process with the County of Los Angeles

Desirable Skills, Knowledge, and Abilities

• Proficient skill set in using an array of Microsoft Office Suite software programs, especially Excel and Teams.
• Able to multi-task and set workload priorities for time sensitive projects/tasks.
• Ability to problem solve and make recommendations to processes, policies, etc.
• Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.
• Able to work in a very diverse environment and with diverse individuals.
• Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable

PHYSICAL DEMANDS

Stand                                       Frequently

Walk                                        Frequently

Sit                                            Frequently

Handling                                 Occasionally

Reach Outward                       Occasionally

Reach Above Shoulder           Occasionally

Climb, Crawl, Kneel, Bend     Occasionally

Lift / Carry                               Occasionally - Up to 15 lbs.

Push/Pull                                 Occasionally - Up to 15 lbs.

See                                          Constantly

Taste/ Smell                            Not Applicable

Not Applicable          Not required for essential functions

Occasionally             (0 - 2 hrs/day)

Frequently                 (2 - 5 hrs/day)

Constantly                 (5 hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service

Salary : $35 - $51