Staff Analyst, Health – Product Designer

Salary: $6806.73-$9820.80 Monthly

BACKGROUND

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health care system in the USA. DHS is an integrated health care system, operating 26 health care centers, 4 acute care hospitals, a range of community programs, and providing health care to people in LA County’s juvenile justice and jail systems. Across the network of DHS’ directly operated clinical sites, and through partnerships with community-based clinics and programs, DHS cares for approximately 800,000 unique individuals each year, employs over 22,000 staff members, and operates an annual budget of $5 billion.

Housing for Health (HFH) is a program office within DHS Health Services Administration. HFH was created in 2013 to address the unique needs and challenges faced by vulnerable people experiencing homelessness to flexibly fund support in obtaining and maintaining housing with dignity. HFH is a key stakeholder and supporter of the Los Angeles County Homeless Initiative recommendations to address and combat homelessness in all communities across Los Angeles County. The HFH Housing and Services Team (also referred to as Permanent Supportive Housing) works in partnership with contracted agencies to permanently house people and provide non-time limited services to housed and unhoused individuals who are experiencing or are at risk of experiencing homelessness. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.

POSITION SUMMARY

Staff Analysts in the DHS HFH Housing and Services Team serve as Team leads and have experience and knowledge in supportive housing, programs and services tailored to people impacted by homelessness, develop solutions, provide relevant technical assistance/training, and are flexible and adaptable to changes that may be needed to meet the needs of people impacted by homelessness. This position is responsible for helping lead the planning, directing, implementing, and monitoring of the effectiveness of Countywide Intensive Case Management Services (ICMS) provided in supportive housing projects and homeless initiatives for clients who have complex health and/or behavioral health conditions, high utilizers of public services, and other vulnerable populations.

The Staff Analyst for this employment opportunity will be assigned to the following unit within the HFH Housing and Services Team: Performance Improvement. The Performance Improvement (PI) Team is responsible for quality assurance, data monitoring, technical assistance provision for improved services and documentation, and fiscal management. Key activities under the PI Team include, but are not limited to: tracking contractor documentation, analyzing data sets, developing visual aids, providing technical assistance, piloting new approaches, data reconciliation projects, developing data reports, issuing formal notifications, joining meetings as subject matter experts, screening Medi-Cal eligibility, and managing program expenditures.

ESSENTIAL FUNCTIONS

• Assists in the design and implementation and day-to-day operations of projects, and prepares project reports including service utilization, performance data, and program outcomes.
• Provides technical assistance and training to project partners and develops, recommends, and implements program modifications.
• Assists in coordination and collaboration with all project partners (e.g., participating departments, partner agencies, contracted service providers, stakeholder groups) to ensure all elements of the projects operate in the most efficient and effective manner.
• Assists in developing policies and procedures, setting programmatic benchmarks, collecting and analyzing process and outcomes data, and monitoring quality of services.
• Assists in evaluating the overall success of assigned projects and reports findings to project partners and stakeholders.
• Provides regular programmatic updates to oversight committees, other participating departments, partner agencies, contracted service providers, and stakeholder groups.
• Conducts contract monitoring activities including annual administrative and programmatic file reviews.
• Monitors data quality and completeness, and implements data improvement procedures, as needed.
• Assists with requests for approvals for tenancy support services.
• Other duties as assigned.

DESIRABLE QUALIFICATIONS

One (1) year of highly responsible and complex administrative experience working in (A) a program that provides housing and support services to clients who are experiencing homeless or who are at risk for homelessness; - OR - (B) a strong portfolio of successful Product Design and other technical projects.

Highly desired skills include:

• Analytical mind with a business acumen
• Excellent communication skills
• Problem-solving aptitude
• Attention to detail
• Time management
• Receptive to feedback
• Background in project management and research
• User research
• Design Thinking
• Visual communication
• Strong writing skills
• Empathy
• Familiarity with information architecture
• Developing intuitive and interactive guidance
• Marketing strategy
• Process analysis
• Roadmapping
• Designing and testing potential solutions
• Creating useful products
• Ensuring a positive user experience while also meeting business goals
• Evaluating success

Additional Education/Experience

• A Bachelor's degree or higher from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Community Development, Data Science, Psychology, Design, Marketing, or a closely related field.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan and the Health Clearance process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities 

• Proficiency in using an array of Adobe XD, Microsoft Office Suite software programs such as Excel, PowerPoint, Word, Access, One Note, Outlook, SharePoint, Teams, etc.
• Ability to multi-task and set workload priorities for time sensitive projects/tasks.
• Ability to make recommendations to improve processes, policies, etc.
• Ability to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner;
• Ability to work collaboratively within a project team and/or independently;
• Ability to work in a very diverse environment and with diverse individuals;
• Ability to be flexible in meeting changing tasks and timelines in a fast-paced work environment;
• Must be dependable and reliable.

 PHYSICAL DEMANDS

Stand                                       Frequently

Walk                                        Frequently

Sit                                            Frequently

Handling                                  Occasionally

Reach Outward                       Occasionally

Reach Above Shoulder           Occasionally

Climb, Crawl, Kneel, Bend     Occasionally

Lift / Carry                               Occasionally - Up to 15 lbs.

Push/Pull                                 Occasionally - Up to 15 lbs.

See                                          Constantly

Taste/ Smell                            Not Applicable

Not Applicable          Not required for essential functions

Occasionally             (0 - 2 hrs/day)

Frequently                 (2 - 5 hrs/day)

Constantly                 (5 hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

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