Customer Service Representative

Hemley's Septic Service, a trusted and professional septic service company, seeks an experienced Customer Service Representative to join our growing team in Gig Harbor.

Job Summary

As a Customer Service Representative, you will be responsible for delivering excellent customer service that is positive, helpful, and concise. Additionally, you will work with our field technicians, proactively providing them with information and tools to help them succeed. The ideal candidate is highly organized, detail-oriented, and has experience working in a fast-paced and changing environment.

About Us

Hemley's Septic Service, established in 1962, is a family-owned and operated business in Gig Harbor, Washington, providing professional septic and drain services to residential and commercial properties throughout Kitsap, Mason, and Pierce counties. Our dedicated team at Hemley's cares deeply about providing our customers with fast, friendly, and reliable services.

Job Responsibilities

• Listen and respond to customer inquiries through various communication channels, including phone, email, chat, and in-person
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Acknowledging, escalating, and resolving customer questions and complaints
• Collaborate with team members to schedule service appointments and follow-ups
• Work with online databases to pull historical job site information
• Computer data entry and document filing, scanning, uploading
• Performs other related duties as assigned

Job Qualifications

• Previous customer service experience required
• High school diploma, general education degree, or equivalent
• Strong written and verbal communication skills (English)
• Professional etiquette and demeanor over phones, email, and in-person
• Ability to stay calm when customers are stressed or upset
• Ability to communicate clearly and concisely, both written and verbally
• Ability to prioritize and multitask in a call center environment
• Ability and willingness to learn new software programs and grow with the company
• Great attitude and desire to help, learn, and adapt

Nice to Haves

• Extensive knowledge of the Kitsap, Mason, and Pierce County areas
• Knowledge and experience in the septic industry
• Knowledge and experience with Field Service Management

Compensation and Benefits

• Paid Time Off
• 401k with 4% Employer matching
• Medical/Vision/Dental – 75% paid by employer
• Paid bridge toll fees
• Pay from $21.00 per hour DOE

Schedule

• Monday - Friday 9:30am - 6:00pm
• Rotating Saturdays 9:00am - 3:00pm (once fully trained)

Application Steps

To be considered for our Customer Service Representative position, please submit your application to hr@hemleyseptic.com. Please list Customer Service Representative position in the Subject line of your email.

If we accept your application, we'll be in touch to schedule an interview. We look forward to hearing from you.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Gig Harbor, WA 98332: Relocate before starting work (Required)

Work Location: In person

Salary : $21