What are the responsibilities and job description for the Customer Service Representative position at Parkland Auto Licensing Inc.?
Job Overview
We are looking for a Customer service representative with front office experience to join our licensing team regarding public licensing needs. We employ this individual to provide professionalism, patience with a people-first attitude. This is a demanding environment and interacts with a high volume of licensees and processing a high volume of paperwork. The ability to work proficiently on a computer when looking up customer information and/or answering questions. The representative must be able to work directly with licensees to help solve problems, work with licensees who may be upset or angry to produce a solution and update information on state computers. Proficient with calculations to determine appropriate regulatory licensing fees, penalties, due dates, and other associated fees. Capability to interact with customers in person and on the phone. Collaborate with other team members to ensure customer satisfaction. Maintain accurate and detailed customer records. Strong critical thinking skills and ability to manage demanding situations with professionalism. Available to work Monday through Friday and some Saturdays. This is a standing position due to the nature of interactive communications with customers. Talented in listening and responding to the needs of the customers, provide information about products and services, take payments, manage complaints, and refer to supervisors when needed. The vehicle licensing representative is a non-supervisory position working with our community, processing of title registrations, vehicle renewals and more. Administrative and program tasks include collection of fees by VLR through payment methods and perform other related duties. We are looking for people who are energetic, dependable, ambitious, outgoing, friendly, confident, and willing to learn and be a part of our growing team. Interested applicants are required to participate in the PAL two-week paid training program as soon as possible for company advancement and certification purposes to be state certified.
Duties :
Must have a valid Washington State Driver’s license, able to pass a criminal background check, provide own transportation to work. There can be at times light duty lifting of up to 40 pounds. We look for professional communications when working with the public and the ability to demonstrate sensitivity to the needs of our customers. We are looking for team players who are willing to step up and help others. We appreciate creative thinking in supporting that the office run as smooth as possible. Follow dress code, be on time, all cell phones off during work hours and must have excellent verbal, written, spelling and math skills.
- Provide outstanding customer
- Assist customers with inquiries regarding licensing needs and ensuring their needs are met efficiently.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Demonstrate excellent phone etiquette while handling calls in a courteous manner.
- Collaborate with team members to resolve issues and enhance client services.
- Utilize computer systems effectively to manage customer interactions and data.
- Support multilingual clients by providing assistance in or other languages as needed.
Experience
- Previous experience in customer support or client services is preferred.
- Proficiency in office software applications and data entry skills is required.
- or multilingual abilities are a plus, particularly in Spanish, to better serve our diverse clientele.
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- Excellent communication skills, both verbal and written, with a focus on maintaining professionalism at all times.
Join us in delivering exceptional service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21 - $24