What are the responsibilities and job description for the Server position at Hemlock?
Do you have what it takes to be a part of the Hemlock experience?
We are the cool kids and we are inviting you to sit at our table. Our table is filled with a team of passionate, incredible personalities who share a common urgency to provide the Hemlock experience.
We are hiring for a position that is not easy, it is not for the faint of heart and it is not for people who believe their jobs start and finish when walking through the front door. Our success has been made through the dedication, sacrifice and sweat equity of the hardest working force in the industry and we pride ourselves by beating the S%*@ out of mediocrity.
If you want a challenging work environment that is demanding of your every talent, if you can spend half of your waking hours serving the hungriest and demanding guests on the planet, if you can find fulfillment in a hard days work and can visualize the fruits of that labor; then, and only then, will you be invited to sit at our table.
Typical responsibilities:
- Welcome guests with a warm and friendly demeanor.
- Assist in seating guests and providing them with menus.
- Communicate any specials or promotions.
- In-Depth knowledge of menu items, ingredients, and preparation methods to guests.
- Understanding of food allergies
- Take accurate food and beverage orders from guests and enter them into the Toast POS system.
- Make recommendations based on guests' preferences and dietary restrictions.
- Answer any questions regarding the menu, including allergies or special requests.
- Coordinate with the Expo Only to ensure all of the table’s orders are prepared and delivered on time and together.
- Coursing knowledge/ Table Pacing
- Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
- Check on guests during their meals to ensure satisfaction and address requests/concerns.
- Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
- Provide attentive and personalized service, anticipating guests' needs.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Collaborate with fellow servers, hosts, bar and Expo to ensure smooth service.
- Present bills to guests and handle payment transactions accurately and quickly.
- Communicate effectively with team members to facilitate a positive working environment.
- Assist colleagues during busy periods or when needed.
- Participate in pre-shift meetings and training sessions as required.
- Marking Tables
Useful qualifications:
- Previous Fine Dining experience is preferred OR fine dining aspirations
- Excellent communication and interpersonal skills.
- Positive attitude, enjoyment of the hospitality industry.
- Ability to work in a fast-paced environment while maintaining composure.
- Strong multitasking and time management abilities.
- Attention to detail, ensuring accurate order-taking and payment processing.
- Knowledge of food and beverage menus, including dietary restrictions and allergies.
- Basic math skills for handling payments and calculating tips
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Arrive for shifts prepared and in compliance with Hemlock Standards
- TIPS Training
Job Types: Full-time, Part-time
Pay: $4.00 - $10.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $4 - $10
