What are the responsibilities and job description for the IT Support position at Hemmersbach?
About the Role
We’re seeking a motivated and eager-to-learn Entry-Level IT Support Technician to provide onsite technical support for a key client in Monaca, PA. This is a great opportunity to gain hands-on experience in a professional IT environment while supporting end users and learning enterprise-level systems and processes.
Key Responsibilities
- Provide onsite and remote support for hardware and software issues
- Assist with user setup, workstation domain join, and smart card configuration
- Support imaging and reimaging of devices as part of deployment tasks
- Help maintain and track IT inventory
- Monitor and respond to service tickets using internal ticketing tools
- Ensure compliance with company IT procedures and security protocols
Required Skills
- Basic understanding of Windows OS (7/8/10), Office 365, and Microsoft Office Suite
- Strong communication, customer service, and problem-solving skills
- Willingness to learn and take direction in a fast-paced IT environment
- Familiarity with basic networking (LAN, VPN, remote access)
- Exposure to or experience with Apple devices (iPhones, iPads) is a plus
- Reliable and detail-oriented, with a team-first mindset
Job Types: Full-time, Part-time
Pay: $4,000.00 - $5,200.00 per month
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $4,000 - $5,200
