What are the responsibilities and job description for the Patient Experience Coordinator position at Hemmett Health?
Patient Experience Coordinator – Join a High-Performing Medical Team
Location: Hemmett Health, 185 Tilley Drive, South Burlington, VT
Pay: $19–$21 per hour (based on experience)
Schedule: Full-Time – M, T, Th (7:30 AM–1:00 PM & 1:45 PM–6:15 PM), W, F (7:30 AM–1:15 PM)
Benefits: 2 weeks PTO, paid holidays, $100 monthly health insurance stipend, Simple IRA eligibility after 2 years
Join a Professional and Purpose-Driven Medical Practice
Hemmett Health is hiring a Patient Experience Coordinator to join our clinically focused chiropractic and rehabilitation clinic in South Burlington. This is an excellent opportunity for someone who is confident, detail-oriented, and enjoys playing an integral role in a team that delivers medically necessary, evidence-based care to patients referred by physicians throughout Vermont.
Our work centers on orthopedic care and female pelvic floor conditions, with a strong referral base from OB/GYNs, PCPs, and other medical professionals. This position is ideal for someone who takes pride in professionalism, accuracy, and delivering an outstanding experience for every patient.
What You’ll Do
- Greet and check in patients, ensuring a warm, professional experience
- Schedule and manage appointments, cancellations, and reschedules
- Collect and process payments for copays and deductibles
- Maintain accurate patient records and ensure smooth front-desk operations
- Support communication between providers, patients, and the front office
- Ensure the front desk runs efficiently in a fast-paced clinical setting
What We’re Looking For
- Strong communication skills—confident, clear, and professional
- Detail-oriented, highly organized, and comfortable with multitasking
- A team player who values efficiency, discretion, and accountability
- Familiarity with healthcare settings or electronic health records is preferred
- Experience in a medical front desk role is a plus, but not required for the right candidate
Why Work at Hemmett Health?
- We’ve been providing trusted chiropractic care for over 20 years, focused on evidence-based, condition-specific treatment
- Our team includes chiropractic physicians and licensed athletic trainers working in a clinical model akin to physical therapy
- Our patients are referred by medical providers and rely on us for results, professionalism, and timely communication
- We foster a respectful, collaborative, and efficient work environment where your role is essential to our success
How to Apply
Please send your resume and a brief cover letter explaining why you’re interested in joining Hemmett Health and how your strengths align with our core values: growth, unity, integrity, and compassion.
About Hemmett Health
Hemmett Health is a South Burlington-based chiropractic clinic focused on orthopedic and female pelvic floor conditions, including pregnancy and postpartum care. We operate on a foundation of medically necessary care, clear clinical documentation, and inter-provider collaboration. Learn more at www.hemmetthealth.com.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
Work Location: In person
Salary : $19 - $21
