Customer Service Rep

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At HemoCue, one of Danaher’s 15 operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

HemoCue is a leading provider of point-of-care diagnostic solutions, enabling healthcare practitioners across clinical settings and geographies to improve patient outcomes and clinical workflows. For more than four decades we’ve been advancing what’s possible at the point of care. HemoCue offers point-of-care testing for hemoglobin, glucose and HbA1c as well as total and differential white blood cell count.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Rep responds and delivers superior customer service to a variety of stakeholders, internal and external, including physicians, distributors, sales, operations and accounting.

This position reports to the Customer Service Lead, is part of the Customer Service Team and will be fully remote within the Brea, CA area.

In this role, you will have the opportunity to:

• Respond to inbound customer service-related inquiries such as, but not limited to: order placement/fulfillment, tracking of shipped products, and questions regarding product availability
• Perform outbound inquiries to customers related to order discrepancies with regards to pricing, item code(s)/description, quantity, and ship to location/expected delivery date.
• Review and process returned goods and associated credits/debits.

The essential requirements of the job include:

• High School Diploma or equivalent.
• Minimum 1.5 years of customer service experience.
• Proficient PC skills including working knowledge of Microsoft Office software.

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel locally (within Orange County, CA) for in person team meetings that typically occur on a quarterly basis.

It would be a plus if you also possess previous experience in:

• Medical device customer service.
• Working with ERP systems and EDI transmissions.

HemoCue, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Check out our benefits at Danaher Benefits Info.

At HemoCue we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for HemoCue can provide.

The hourly range for this role is $24.00 - $25.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.