What are the responsibilities and job description for the Sector Client Experience Manager position at Henderson Engineers?
Sector Client Experience Manager
Lenexa, 8345 Lenexa Drive, Lenexa, Kansas, United States of America
Req #679
Wednesday, February 19, 2025
At Henderson, we're about more than just buildings
We're about the people, experiences, and potential found inside. We're a company of problem-solvers and innovators known for our technical excellence and ability to come up with out-of-the-box solutions. We love the process of bringing buildings to life. And we're changing the industry by integrating the building design and construction process.
We're about the people, experiences, and potential found inside. We're a company of problem-solvers and innovators known for our technical excellence and ability to come up with out-of-the-box solutions. We love the process of bringing buildings to life. And we're changing the industry by integrating the building design and construction process.
As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.
It's What We Do
We provide total building system design services across multiple high-growth markets for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, & venue.
It's How We're Different
We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential - both as professionals and individuals. Together, we dream up innovative solutions for industry-wide problems, design spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here: https://youtu.be/AIt17t_uJ-A?si=oSMy5zQeUcb_faE3
A member of the client experience team, the sector client experience managers provide leadership and direction in working with sectors and business lines across the company to drive continuous improvement in client experience. They manage the voice of the client for assigned sectors and business lines through surveys and listening sessions, staying abreast of industry developments, both internally and externally, to provide recommendations for program improvements, as well as facilitating training and educational opportunities throughout their assigned sectors and business lines.
Duties:
- Works with business line leadership and the Client Experience Director to develop a client experience plan and program for the assigned business lines.
- Works with leaders throughout the business lines to build and foster a client-centric culture that strives to deliver an exceptional and consistent client experience.
- Regularly meets with sector and business line leadership and other stakeholders to identify gaps in client experience and develop action plans for improvement.
- Holds sectors and teams accountable for the milestones they outline within the timelines identified.
- Stays informed of trends in client experience through industry blogs, podcasts, videos and conferences.
- Participates in research and networking activities to identify what other firms are doing to create exceptional client experiences.
- Collaborates with the Client Experience Director to implement program changes based on industry research and data.
- Participates in the internal client experience champion group to hear a variety of perspectives on the program and opportunities for improvement.
- Mentors and guides others across assigned sector and business lines to improve client experience capabilities including adapting communication, managing conflict, balancing stakeholders and utilizing client service strategies.
Qualifications Required:
- Bachelor's degree in business, marketing, communications, or statistics required. Equivalent years of experience may be considered in lieu of degree.
- 7 years of relevant experience in a professional, client-focused capacity, preferably in the architecture, engineering and construction industry.
- Strong communication and presentation skills with the ability to communicate at the right level for the intended audience.
Qualifications Preferred:
- Previous involvement with corporate strategic initiatives or projects is preferred.
- Understanding of client experience concepts, drivers and trends.
- Proficient in the use of the Microsoft Office Suite.
Let's Talk Perks
We take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy.
Culture
Flexible Work Hours (Because we all need to balance work and life.)
Casual Dress Code (Be yourself, please.)
Paid Volunteer Time (We literally pay you to volunteer.)
Paid Parental Leave (Because we know both parents deserve to be there for a new child.)
Health and Wellness Initiatives (Get Fit and Stay Fit.)
Receptive and Forward-Thinking Leadership (Our doors are always open.)
Clear Career Path Options (We want you to excel.)
Benefits
Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.)
Employee Stock Ownership Plan (Yes, our employees are the owners.)
Paid Training for Professional Development (We'll pay for the time you take getting better at what you do.)
Performance Bonuses (When you do well, we reward you for your work.)
Comprehensive and Extensive Insurance (We've got you covered.)
Paid Term Life and Disability (We've got your family covered, too.)
Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.)
Paid Time Off and Sick Time off (Take a break. You deserve it!)
Financial Wellness & Coaching Program (Financial security makes you a happier team member.)
More information can be found here - https://www.hendersonengineers.com/careers/.
Henderson Engineers, Inc. and Henderson Building Solutions are EEO Employers/Vet/Disabled and participate in the E-Verify program.
Applicants for positions with Henderson Engineers/Henderson Building Solutions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment.
All offers will be contingent upon completion of the hiring process including verifications and background checks as required for employment.
To all recruitment agencies: Henderson does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Henderson without a prior written search agreement will be considered unsolicited and the property of Henderson. Please, no phone calls or emails.
NOTICE TO CANDIDATES: RECRUITMENT FRAUD ALERT
Henderson representatives conduct all email communications exclusively through a company email address that ends with @hendersonengineers.com, @hendersonbuilding.com. We extend offers of employment only after a comprehensive interview process and will never ask you for a payment of any sort nor offer one for any reason. Henderson will not ask any applicant to purchase equipment, nor offer to reimburse any applicant for expenses incurred prior to employment. We will not request personal information until a legitimate offer of employment has been extended. If you suspect a recruitment attempt is fraudulent, you should cease communications. All legitimate job opportunities are posted on our company website's careers page.
- Job Family Marketing & Communication
- Pay Type Salary
Apply Now
- Lenexa, 8345 Lenexa Drive, Lenexa, Kansas, United States of America
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