What are the responsibilities and job description for the Customer Service Rep position at Henderson Glass?
Description
Henderson Glass is seeking a dedicated individual to join our team as a Customer Service Associate. This role requires strong communication skills, problem-solving abilities, and attention to detail. If you take pride in your work and enjoy working in a fast-paced environment, we encourage you to apply.
Job Summary: As a CSA, you will be responsible for providing exceptional customer service, managing orders, and performing administrative tasks. Your primary focus will be on ensuring customer satisfaction while maintaining efficiency in all aspects of your work.
Key Responsibilities:
Requirements:
What We Offer:
Pre-Employment Requirements:
Henderson Glass is seeking a dedicated individual to join our team as a Customer Service Associate. This role requires strong communication skills, problem-solving abilities, and attention to detail. If you take pride in your work and enjoy working in a fast-paced environment, we encourage you to apply.
Job Summary: As a CSA, you will be responsible for providing exceptional customer service, managing orders, and performing administrative tasks. Your primary focus will be on ensuring customer satisfaction while maintaining efficiency in all aspects of your work.
Key Responsibilities:
- Provide prompt and professional service to customers via phone and in-person.
- Answer calls and respond to inquiries in a timely manner.
- Offer estimates and schedule appointments with customers, allowing sufficient time for completion.
- Verify insurance deductibles and explain discount programs according to company guidelines.
- Develop product knowledge and effectively communicate features, benefits, and warranties to customers.
- Handle minor complaints and resolve issues efficiently.
- Process transactions, manage cash handling procedures, and complete daily deposits according to company policies.
- Maintain accurate records of accounts payable and receivable, including collection calls and activities.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- Previous experience in commercial and/or residential glass installation (e.g., shower doors, IUs) is preferred.
- Valid driver's license with a clean driving record (not required for all CSA positions).
- Ability to lift up to 25lbs and maintain a physically active work environment.
- Excellent communication and problem-solving skills.
What We Offer:
- Competitive hourly pay with a growing company.
- A consistent schedule with opportunities for advancement.
- 401k plan and comprehensive medical, dental, and vision insurance.
- Paid time off and other employee benefits.
Pre-Employment Requirements:
- Pass a rapid drug screen test.
- Complete a thorough background check, including DMV records.
