What are the responsibilities and job description for the Customer Service Representative position at Henderson Glass?
Job Overview: As a customer service representative at Henderson Glass, you will be responsible for providing exceptional service to our customers. This includes greeting customers in a timely manner, answering phones professionally, and offering estimates and scheduling appointments.
Key Responsibilities: o Greets customers promptly and offers assistance.
o Answers phone calls in a professional and courteous manner.
o Provides detailed information about products and services, including features, benefits, and warranties.
o Handles minor complaints via phone and in person.
o Develops and maintains product knowledge to provide excellent customer service.
o Offers complementary products or services to customers as needed.
o Processes transactions and completes daily cash out procedures according to company policy.
o Completes bank deposits and accounts payable/receivable processes accurately.
o Makes collection calls on past due accounts and records activity accordingly.
Requirements: To be successful in this role, you must have excellent communication skills, patience, and the ability to work well in a fast-paced environment. Previous experience in the glass industry is preferred, but not required. You must also have a high school diploma or equivalent and a valid driver's license.
Benefits: As a member of the Henderson Glass team, you will enjoy competitive hourly pay, a consistent schedule, 401k plan, medical, dental, and vision insurance, and paid time off.
Key Responsibilities: o Greets customers promptly and offers assistance.
o Answers phone calls in a professional and courteous manner.
o Provides detailed information about products and services, including features, benefits, and warranties.
o Handles minor complaints via phone and in person.
o Develops and maintains product knowledge to provide excellent customer service.
o Offers complementary products or services to customers as needed.
o Processes transactions and completes daily cash out procedures according to company policy.
o Completes bank deposits and accounts payable/receivable processes accurately.
o Makes collection calls on past due accounts and records activity accordingly.
Requirements: To be successful in this role, you must have excellent communication skills, patience, and the ability to work well in a fast-paced environment. Previous experience in the glass industry is preferred, but not required. You must also have a high school diploma or equivalent and a valid driver's license.
Benefits: As a member of the Henderson Glass team, you will enjoy competitive hourly pay, a consistent schedule, 401k plan, medical, dental, and vision insurance, and paid time off.
