What are the responsibilities and job description for the Tenant Relations Specialist position at Henderson Management & Real Estate?
Tenant Relations Specialist
Responsibilities include but are not limited to:
- Manage Daily Interactions with tenants using multiple forms of communication (phone calls, text messages, emails, mail, etc.)
- Process and track tenant lease renewals and tenant move outs
- Manage all tenant files with up to date and accurate records
- Oversee rent and tenant payments to ensure accuracy in tenant accounts
- Complete property walks to verify all tenants are within their lease requirements
- Enforce tenant lease compliance
- Oversee Tenant Payments to ensure delinquency standards are maintained
- Heavy phone and email communication and record keeping of all communication
- Provide tenants with personalized service
- Ensure all Fair Housing as well as Federal, State and County laws are followed and enforced
Qualifications and Skills
- High school diploma/GED required (Associate degree preferred)
- Fast learner, incredibly organized, ability to multitask and detail oriented
- Strong, effective, written and verbal communication skills
- Must work well in a team environment
- Knowledge of Fair Housing laws
- Proficient in the use of Microsoft Office and Google Docs
- Experience working with Appfolio is preferred
Company
Henderson Management has been in business since 1994 and is locally owned and operated. Henderson is the largest property management company in Northern Colorado, recognized for our passion, core values, and experience as the authority in property management. As a Character First company, we are committed to always following our character values and doing the right thing. We have a team that works together with built systems and processes in place to help everyone understand their roles and responsibilities. We maintain a workplace environment that encourages the player approach with a drive for continued learning and expected employee growth along with the company.
As a Tenant Relations Specialist at Henderson you will be supported by the following specialized teams:
- Leasing
- Property Managers
- Accounting
- Maintenance
- Real Estate / Sales
Benefits:
- Vision insurance
- Dental insurance
- Health insurance
- 401k
- Paid sick time / PTO
- 8 paid holidays per year
Schedule:
- 8am – 5pm Monday to Friday
- Office Work Only
Please send your resume with a cover letter to: hr@hmre.net
