What are the responsibilities and job description for the Service Desk Analyst I position at Hendrick Automotive Group?
Hendrick Automotive Group
Location : 6000 Monroe Rd, Charlotte, North Carolina 28212
Summary :
Are you an experienced information technology professional looking to build a career with a stable company? Are you looking for an organization that has a strong culture of Servant Leadership and People Development that can help you to reach your full potential?
Hendrick Automotive Group is seeking customer service-focused individuals to join our Information Technology Team at our headquarters located just outside downtown Charlotte, NC. We are the largest privately owned dealership group in the United States with over 120 locations and growing. As a Service Desk Analyst I, you are a member of our Service Desk team, providing technical support to our almost 11,000 teammates on a wide range of systems in a call center environment.
Our Service Desk Analysts use their experience, institutional knowledge and industry certifications to provide next-level problem resolution to our organization. A strong knowledge of supported applications, company networking and systems infrastructures, and / or a minimum of one year of supporting, installing and configuring applications on Windows 10 systems is required. Hendrick Automotive Group is known for its amazing work culture!
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Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answering phone calls placed to the Service Desk and responding to requests for support made via ticketing system
- Accurately logging all customer interactions and troubleshooting steps into ticketing system
- Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion
- Troubleshooting hardware and software issues on Windows 10 systems. Provide support for applications including Microsoft Office, Reynolds & Reynolds
- Installing and configuring software on Windows 10 systems
- Coordinating hardware replacements in the event of hardware failures
- Processing requests for account changes
- Participating in the continual improvement of Service Desk methodologies
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
