What are the responsibilities and job description for the Data Center Service Delivery Manager position at henkel1-pilot?
HENKEL IS FOR THOSE WHO STEP UP. DO YOU?
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
- IT Service Management for Datacenter services for the Americas Region
- Interaction with Key Stakeholders within DxRa, Business Units, as well as Corporate IT Service Delivery
- Interaction with Regional organization – IT Key Account Management, IT Governance, Purchasing, Finance, Shared Service Centers, and Local IT teams
- Provider and Contract Management with a Global Service Provider
- Coordinate/Implement programs throughout Americas Region in line with Global Strategy and Initiatives
- Independently manage processes that include Project Requests; Invoice Validation; Escalation and Conflict Management; Reporting and Service Level Trending Analysis
