What are the responsibilities and job description for the Service Delivery Manager position at Paint EZ of Stamford?
Paint EZ® : Your Trusted Painting Contractor
Paint EZ® is a national home services painting contractor offering a wide range of residential and commercial services.
These include painting, wallpaper removal, drywall repairs, and garage floor coatings.
Our clients are homeowners and businesses seeking top-notch customer service, knowledgeable staff, and experienced professional crews.
Our team of experts takes pride in delivering high-quality craftsmanship and exceptional customer experiences.
Exciting Career Opportunities
Due to recent growth in Eastern NY and Western CT, particularly in Dutchess, Putnam, Westchester, and Fairfield counties, we have several new career opportunities.
We seek several a motivated and dynamic Service Delivery Managers who will coordinate and guide residential and light commercial jobs through the scheduling and execution stages and serve as the focal point for communications with stakeholders.
As a Service Delivery Manager, you will ensure that our service delivery meets the highest standards of quality and efficiency while maintaining excellent customer service.
This role involves managing logistics, coordinating with team members, and ensuring compliance with safety regulations.
A desirable candidate will service all prospective customers with the objective of meeting their project needs while having the communication skills necessary to build a lasting customer rapport.
Ideal Candidate Profile
We're looking for candidates who excel in team building and project management activities. Responsibilities include ensuring that our customers’ needs and expectations are clearly communicated and accurately documented on a written proposal and change orders.
You will build and nurture a pool of delivery crews, while collaborating with an Area Manager and Sales Team to ensure certain KPIs are achieved, and quality is upheld across all territories in the assigned area.
By upholding our code of values, you'll show respect and courtesy to all customers and employees.
Primary Responsibilities
- Team Management
Manage and interview delivery crews, ensuring the right crew-to-job ratio.
Oversee all production activities, coordinate with subcontractors, and maintain quality control on job sites.
Act as an on-site customer advocate.
Qualifications
Successful candidates must be able to perform each essential duty with passion and accountability.
Ideal candidates will reside locally or within reasonable proximity to the franchise territories. The knowledge, skill and / or abilities required to be a reliable contributor are :
Other Qualifications
These are the personal and behavioral attributes required by incumbents to successfully execute the essential functions of the position.
Must present the values and ideals of the company and agree to a company code of conduct that governs both appearance and action.
These duties may include assignments in other job classifications.
Benefits Package
Lets Talk !
If you're eager to advance your career, passionate about delivering exceptional service, bring a go-getter mentality, and value the chance to work in a dynamic environment with opportunities for growth, we encourage you to apply for this exciting opportunity as a Service Delivery Manager.
You may also be interested in our listing of career opportunities .
