What are the responsibilities and job description for the Patient Services Coordinator, Surgical Admissions position at Hennepin County Medical Center?
SUMMARY
We are currently seeking a Patient Services Coordinator to join our Surgical Admissions team. This full-time role will primarily work on-site (Days).
Purpose of this position: Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.
RESPONSIBILITIES:
- Functions as a central point of communication for the unit
- Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
- Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
- Performs general receptionist duties
- Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
- Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
- Provides basic technical support and maintenance of computer functions
- Serves as a resource for health care team members, to assist them in navigating the electronic health record
- Monitors, facilitates, and acts on orders
QUALIFICATIONS:
Minimum Qualifications:- One year office clerical experience
- Approved education
- An approved equivalent combination of education and experience
- Basic computer skills including experience with an electronic health record, Epic experience
- One year of related experience in a similar healthcare (hospital/ inpatient) environment
- Proficient in Microsoft Office
- Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
- Knowledge of medical terminology
- Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs
- Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
- Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
