Admissions Coordinator/Patient admissions specialist

Admissions Specialist

The Kai Shin Clinic and Treatment Program specializes in working with people with

co-occurring mental health and substance use disorders. It is common for symptoms of

depression, anxiety, PTSD, stress, and others to exacerbate substance use, highlighting

the importance of treating both. Our team of experts in addiction and mental health

work together with each client to address both mental health and substance use

symptoms to help individuals find a greater sense of wellness and quality of life.

Department: Clinical Operations

Reports to: Director of Operations

Status: Non-exempt, hourly

Schedule: Monday-Friday 8am to 4:30pm/8:30am-5pm

Time Allocation: Full-time

Role: Answering all incoming admissions calls, emails, inquiries, faxes to the 3 clinic service

lines in addition to the IOP, responding to leads and referrals with outbound calls quickly and

timely, being able to schedule and input all information into multiple EMRs, and understand and

be fluent in insurance verifications. Will assist with admin duties for IOP, monthly insurance

verifications for the clinic, medical records, and general reception duties (telephones,

scheduling, greeting patients, and cleaning the waiting rooms)

Responsibilities:

• All admission inquiries addressed in a timely fashion

• Answer the admission phone line, chat box, and emails quickly throughout the day,

and ideally phones immediately.

• Schedule and input all information into the EMR, updating multiple spreadsheets

• Check monthly insurance verifications

• Coordinate with team members in the different departments

• Medical records

• Greeting patients, collecting copays

• Verify insurance coverage and benefits through Healthia system Submit

preauthorizations for treatment services

• Monitor and send faxes, emails, and phone calls daily

• Review treatment program and screen patients interest

• Schedule patient orientation for admission

• Check in/out patient for IOP programs

• Complete all admissions paperwork from patient for provider to review

• Create and update records ensuring 100% accuracy and validity of information

• Answering phones, rescheduling, following all scheduling rules

• Assisting with new patient paperwork and information about all the service lines

• Excellent customer service

• Assist with other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

• Confidence, professional judgment and ability to work with all employees and patients.
• Works well independently and as part of a team.
• Positive can do attitude at all times
• Strong written and verbal communication skills.
• Ability to quickly adjust/respond to an evolving workload.
• Excellent time management, organizational skills, and attention to detail.
• Accuracy with processes and procedures.
• Maintain confidentiality/HIPAA at all times.
• Commitment to the Kai Shin Clinic mission and values.

Minimum Qualifications:

• Minimum of two - three years of reception/front desk experience, medical setting preferred.
• Ideal if 2-3 years of experience as an admissions specialist
• 2-3 years of insurance verification required
• Open to becoming a MNSURE navigator
• Ability to travel between clinic locations; valid driver’s license, auto insurance.
• Pass MN DHS background study.
• Proficiency with G Suite and Microsoft Office applications.
• Working knowledge of billing and charting applications desired.
• Must be able to lift and carry 25lbs.

Benefits

• 15 days PTO/Vacation/Sick accrued
• Earn two additional days of PTO per year of employment (Up to 10 additional days)
• Health and dental with 50% of insurance premiums paid after 60 days of employment
• 401K employee contributions after 6 months of full time employment, 3% company provided, no match required, which is immediately 100% vested.

Job Type: Full-time

Pay: $57,500.00 - $62,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care
• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Minneapolis, MN 55439 (Preferred)

Ability to Relocate:

• Minneapolis, MN 55439: Relocate before starting work (Required)

Work Location: In person

Salary : $57,500 - $62,500