What are the responsibilities and job description for the Bilingual Case Management Assistant - (Internal HSPH applicants only) position at Hennepin County?
Description
The Multi-Cultural Operations area of the Human Services and Public Health department is looking for a Case Management Assistant (CMA) who is fluent in another language, in addition to English to join our team. This position will assist Hennepin County residents gain access to services to supports their needs, allowing them to live healthy, safe, stable, and independent lives.
Location and hours:
This position is hybrid and will be performed both on-site at the South Minneapolis Human Services Center, 2215 East Lake Street Minneapolis, MN 55407, in the community having direct contact with residents and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 5 p.m. with flexible scheduling including some occasional weekend/evening shifts. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
About this position type:
This is a full time, benefit earning position. You must be a current regular or probationary employee of Human Services and Public Health to apply for this position. Limited duration employees not eligible.
Click here to view the job classification specification.
In this position, you will:
- Seek out, interview, and assist residents in need of agency services in their homes (if necessary), to explain supportive services and resources available to help them meet their needs.
- Seek out, participate and attend community events to build relationships with county residents and community organizations.
- Serve as a cultural liaison between county staff and members of the community.
- Interact with schools, medical personnel, and other agencies to facilitate communication between them and our mutual clients.
- Inform county residents about available resources and assist them in completing applications and making appointments.
- Work closely with Community Engagement Coordinator in pushing engagement work across our area.
- Network, collaborate, and partner with internal and external partners and Community Engagement Coordinator to advance community engagement work across our area.
Need to have:
- Ability to communicate fluently in another language, in addition to English, both verbally and in writing.
-
One of the following:
- Two or more years of responsible, paid social service experience providing direct client service.
- A two-year human services certificate.
- Two or more years of college coursework in the behavioral sciences field.
- Knowledge of community resources and social services available to serve clients.
-
Experience:
- With detailed interview and note taking techniques.
- Using databases and computer programs such as Social Services Information System (SSIS), Electronic Case File (ECF), and Medicaid Management Information System (MMIS) to perform data entry where accuracy is essential.
- Working with multiple providers, staff, and collaborative partners to improve the care of diverse and underserved people with a variety of cultural and language barriers.
- Using Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams, and Word).
-
Ability to:
- Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
- Make sound, independent judgment.
- Work both independently and collaboratively as an effective team member.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge(login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
Invitations to interview will be based on an assessment of education and experience. Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check.
If you have any questions, please contact:
Katie Bakke
Katie.Bakke@Hennepin.usPromo
