What are the responsibilities and job description for the Receptionist position at Hennessy Ford Lincoln?
Description
Our receptionists at Hennessy Ford Lincoln are the front-line of the dealership and support the entire team by providing a friendly greeting to all our guests. You will be the first point of contact for many potential and current customers and represent the hard work that goes into delivering an excellent customer experience at Hennessy.
What you'll do:
- Answer incoming calls in a courteous and professional manner.
- Direct calls to the appropriate department or person.
- Take accurate messages when the appropriate employee is unavailable.
- Greet customers as they enter the dealership showroom and direct them to the appropriate department or person.
- Provide administrative support to the sales and service teams as needed.
- Maintain an organized, clean, and safe work area.
- Participate in required training
- All other duties as assigned.
Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
- Accountability – We take ownership of our words, actions, results, and commitments.
- Teamwork – We are better when we work together.
- Kindness – We show compassion and care for others.
- Grit – We have the heart and determination to see it through.
- Integrity – We are trustworthy, honest, and do what’s right.
- Curiosity – We ask questions to seek understanding.
Requirements
What we expect:
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Previous customer service or administrative experience in a high volume environment.
- Strong organizational skills and interpersonal skills.
- Submit to a background and drug screen
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.