What are the responsibilities and job description for the Service Advisor position at Henning Automotive Holdings / Windy Chevy?
Duties:
- Provide excellent customer service by greeting customers, assessing their needs, and providing appropriate recommendations for vehicle services.
- Schedule appointments and manage the service schedule to ensure efficient workflow.
- Communicate with technicians to ensure accurate diagnosis and repair of vehicles.
- Prepare estimates for repairs and communicate them to customers.
- Coordinate with parts department to ensure timely delivery of necessary parts.
- Keep customers informed about the status of their vehicle repairs.
- Handle customer inquiries, complaints, and concerns in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
Experience:
- Previous experience as a Service Advisor in an automotive repair shop or dealership is preferred.
- Knowledge of diesel engine repair, shocks struts, oil change, auto body repair, transmission, brake repair, alignment, tire service, suspension, and air brake systems is highly desirable.
- Strong communication and interpersonal skills to effectively interact with customers and technicians.
- Excellent organizational skills to manage appointments and service schedules.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient computer skills to input and retrieve information from the system.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.
Job Type: Full-time
Pay: $48,000.00 - $156,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Ability to commute/relocate:
- Walla Walla, WA 99362: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Ellensburg, WA 98926: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $156,000