What are the responsibilities and job description for the Industrial Inside Sales/Customer Service Representative position at Henry A. Petter Supply Company?
Henry A. Petter Supply Company is currently seeking a INDUSTRIAL INSIDE SALES/CUSTOMER SERVICE REPRESENTATIVE.
As an employee of Henry A. Petter Supply, this position is located at our Corporate Office, in Paducah, Ky. We have been in business since 1890, we are on our 4th generation family CEO. We service/sell through out many different states in the US. . We are currently looking for enthusiastic and well rounded individual to grow our current established Team. As a member of our team, you will have an opportunity to impact our business to our customers to achieve customer satisfaction. We believe that customer satisfaction is the only way to be successful.
Job Responsibilities:
- You will use your knowledge of Industrial products (including but not limited to, tools, pumps, electrical, janitorial, safety, chemicals, lubricants and construction products) to tell to the businesses and industries.
- Sell products using exceptional telephone and email communication skills with a focus on providing customers with exceptional service.
- Provide existing customers and prospective customers with timely and accurate product quotes; solicit profitable orders; upsell; and ongoing customer service.
- Receive and enter orders from customers.
- Inventory control experience, problem solving and the ability to analyze min/max inventory stock levels.
- Handle customer complaints.
- Grow existing accounts through introducing customers to new product offerings.
- Handle service processes including order processing of standard and special products, quoting, returns, credits, expediting, price deviations, and web shopping application.
- Utilize computer database and Petter website to verify customer information, product information, pricing, and availability.
- Other duties may be assigned to meet business needs.
QUALIFICATION REQUIREMENTS:
- Minimum high school diploma or GED; Associate/Bachelor degree preferred.
- Three (3) years sales and customer service experience.
- Previous experience and knowledge in industrial distribution and safety products.
- Previous sales experience with establishing new accounts and with growing existing accounts.
- Computer proficient in using Microsoft products including Excel and Word, as well as the internet and sales computer systems.
BENEFITS
Health
- Good work-life balance.
- Medical, pharmacy, dental, and vision benefits.
- Wellness Program that offers rewards to encourage healthy actions.
- Employee Assistance Program that provides support for life events.
- Paid Time Off (Vacation, Holidays, Sick days)
Financial
- 401k Plan with Company Match.
- Vacations, Holidays, Sick Days.
- Life Insurance.
- Short Term and Long Term Disability Insurance.
- Educational Reimbursement Program.
Equal Opportunity Employer
We are an Equal Opportunity Employer and consider qualified applicants for employment without regard to race, ethnicity, national origin, sex, sexual orientation, gender identify or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Safety
Safety is Non-Negotiable. Henry A. Petter Supply Company recognizes its responsibility to provide a safe and healthy work environment for our employees and pledges its commitment to the objective of eliminating accidents. All employees will hold themselves and each other accountable for behaviors in accordance with safe and healthy work practices.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $16 - $19
