What are the responsibilities and job description for the Regional Director Case Management position at Henry Ford Health - Careers Careers?
GENERAL SUMMARY:
Under the direction of VP Operations, CNO, the Regional Director of Case Management is responsible for the development, implementation, and/or monitoring of the case management department within the region. They will serve as a primary source to coordinate and communicate with administration and the treatment team, the financial management, interdisciplinary patient care service delivery and discharge planning processes. They will work closely with senior physician and operational leadership to assure that the case management program complies with standard treatment protocols and lengths of stay.
This position will split time between our Macomb and West Bloomfield hospitals.
Direct reports to this role currently consist of four (4) managers at each site.
Early deliverables for the person in this role will include:
· Establishing regional accountability.
· Conduct assessments across the region
· Significant interaction with system case management
EDUCATION/EXPERIENCE REQUIRED:
· Master’s degree in nursing or a master’s degree of Social Work, required.
· Minimum three (3) years of clinical experience, required.
· Minimum three (3) years leading teams, required.
· Excellent verbal communication and written documentation skills.
· Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization.
· Strong problem-solving, analytical, and decision-making skills.
· Strong computer skills.
· Experience in discharge planning, home health care, rehabilitative medicine, community health or managed care preferred. Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles.
· Knowledge of medical ethics and legal implications related to case management. Understanding of social determinants of health and their impact on a patient’s well-being.
· Well versed in facilitating community resources to meet the needs of diverse populations.
· Strong organizational, planning and implementation skills with the ability to handle multiple complex patients’ needs simultaneously. Strong sense of compassion with the ability to successfully advocate for patients and their families.
CERTIFICATIONS/LICENSURES:
· Registered Nurse (RN) or Licensed Social Worker (LMSW) with a valid unrestricted State of Michigan license. Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) preferred.
