What are the responsibilities and job description for the Patient Registration Rep - Emergency Department - Full Time - Afternoons position at Henry Ford Health - Careers?
Department: Emergency Department
Location: Henry Ford Hospital, 2799 W Grand Blvd, Detroit, MI 48202
Schedule: Full Time (40 hours per week)
Shift: 3:30 PM - 12:00 AM
Position Overview:
Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections.
Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty.
This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.
Education/Experience Required:
High school diploma or G.E.D. equivalent required.
One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
EPIC training/experience preferred.
Insurance payor systems experience preferred.
ICD-10 medical terminology experience preferred.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
Must be willing and able to instruct others.
Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
