Member Services Data Manager

The Member Services Data Manager is responsible for supporting the Member Services department via the management of data-related tools and assets, as well as the successful execution of departmental strategic objectives. The Member Services Data Manager will work with department team members in fulfilling the Mission of Whitehall relative to its growing Membership base, Museum programming, and private Member Events. 

Duties & Responsibilities

· Manage the department's Database, including constituent management, creation and upkeep of all reporting capabilities, and all related ongoing maintenance

· Install, configure, maintain, monitor, and improve the database framework

· Ensures the safety of stored data by implementing security programs and developing policies and procedures for data security and integrity

· Ensures data integrity and availability

· Ensures current and projected database performance, and recommends changes and enhancements

· Gain a deep understanding of the Museum’s Mission and use that knowledge to effectively educate Museum stakeholders, including Visitors, Members, and more

· Assist in developing and implementing a strategy for growing and sustaining the growth of the Museum’s Membership program, as well as Museum sponsored events and private Member Events

· Oversee the management of certain departmental spreadsheets, ensuring all content is kept updated and accurate

· Effectively collaborate across departments, including Curatorial, Visitor Services, Public Affairs, Facilities, and more, to achieve departmental and organizational wide goals

· Maintain detailed notes and continuously update the system where necessary

Qualifications

· At least 3 to 5 years of experience database management 

· Strong analytical and problem-solving skills, excellent written and oral communication skills, and the ability to troubleshoot software and hardware issues

· Bachelor's degree in Informational Technology, programming, computer science, or IT-related fields

· Positive attitude, good interpersonal skills, flexibility and commitment to collaboration, customer service, strategy and innovation

· English fluency

Qualified applicants should submit a Cover Letter and Resume.

The Flagler Museum is an Equal Opportunity Employer. The Museum is a smoke-free environment and drug-free workplace. Background checks are conducted as a condition of employment.