What are the responsibilities and job description for the Computer Support Specialists (Hybrid) position at HEPCO, Inc.?
We are seeking a highly motivated and detail-oriented Computer Support Specialist to assist with the day-to-day technology and data functions within the Bureau of EMS. The ideal candidate should be dependable, comfortable working autonomously and collaboratively as part of a team. As part of the Data and Informatics Unit, you will support critical systems for EMS data reporting, tracking, and project management.
- Monitor daily data reporting from ePCR (electronic Patient Care Report) software vendors and track the quality of submitted data, addressing any errors.
- Track and manage paper PCR requests and submissions from EMS Program Agencies, both monthly and for data entry.
- Regularly monitor Paper PCR Portal Utilization.
- Track and support various technology projects within the Data and Informatics Unit.
- Maintain agency and regional reporting through the PubPal (Drupal) survey, supporting the analysis of 911 and IFT (Inter-Facility Transport) capabilities across NYS.
- Track regional state data flow statistics, identifying gaps and potential data quality concerns.
- Assist in the tracking and testing of validation rules for the updated NYS Data Standard and monitor training related to its implementation.
- Occasionally assist with event setup and management for Bureau of EMS activities.
Minimum Qualifications :
Preferred Qualifications :
Benefits :
Location :
875 Central Avenue, Albany, NY
Duration : approximately 2 years
Apply by deadline : 2 / 20 / 2025
Shift Days / Times : M-F; 8am to 5pm
Pay Range : $2500 - $30.00 per hour (Depending on experience and qualifications)
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https : / / www.hepcoinc.com / privacy /
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
