What are the responsibilities and job description for the Computer Support Specialists position at Rose International?
Required Education : High School Diploma
Minimum qualifications include :
Excellent working knowledge of Microsoft Office, specifically Word, Access, PowerPoint and Excel
The ability to work independently, the ability to work on a team and handle multiple, shifting priorities, and good organizational skills
Comfort with speaking on the phone, and strong familiarity working in electronic databases.
Preferred qualifications include :
Familiarity with and knowledge of the EMS system in NYS
Familiarity with the NEMSIS database
Prior experience working in a New York State Department of Health or Emergency Management environment.
Computer Support Specialist Responsibilities :
Daily monitoring of data reporting from ePCR software vendors.
Daily documenting and tracking quality of data s submitted addressing data submission errors with prescribed responses.
Monthly tracking of paper PCR requests from EMS Program Agencies.
Monthly tracking of paper PCR submissions from EMS Program Agencies to the data entry vendor.
Weekly / Monthly monitoring of the Paper PCR Portal Utilization.
Tracking and monitoring technology projects within the Data and Informatics Unit.
Maintaining agency and regional reporting from PubPal (Drupal) survey to allow for agency specific data to help analyze 911 and IFT capabilities across NYS.
Tracking regional elite state data flow statistics to identify gaps in submission and data quality concerns.
Tracking and testing validation rules developed for the updated NYS Data Standard; and
Tracking training and education programming for standard implementation.
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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