What are the responsibilities and job description for the Customer Support Specialist (On-site) position at HEPCO, Inc.?
Our client is seeking qualified candidates for the position of Customer Support Specialist. The successful candidates will work primarily in the customer support service line, handling inquiries, processing transactions, and resolving complex issues. If you have experience with business, finance, or HR transactions and enjoy problem-solving in a fast-paced environment, we encourage you to apply!
- Apply thorough knowledge of policies and procedures related to Finance and HR service lines to daily tasks.
- Process service line-specific transactions in accordance with standard procedures and service level agreements.
- Answer approximately 50 calls per day, utilizing five or more state applications to verify customer information.
- Use the ticketing system to efficiently manage customer inquiries and requests.
- Communicate effectively with customers, vendors, program administrators, and others through both written and verbal communication (email, phone).
- Resolve difficult processing errors and address user needs for more complex transactions.
- Analyze data and resolve complex auditing issues related to various business practices.
- Collaborate with supervisors and participate in continuous improvement activities.
- Consistently provide excellent customer service to all clients.
Required Experience :
Skills & Qualifications :
Benefits :
Location :
Harriman State Campus, 1220 Washington Ave, Building 5 Albany, NY 12226-1900
Duration : approximately 2 years
Apply by deadline : 2 / 18 / 2025
Shift Days / Times : M-F 9 : 00 am - 5 : 00 pm
Pay Range : $19.00 - $21.00 per hour (Depending on experience and qualifications)
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https : / / www.hepcoinc.com / privacy /
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
Salary : $19 - $21
