What are the responsibilities and job description for the Computer Support Specialist (On-site) position at HEPCO?
Our client is seeking a dedicated and detail-oriented Computer Support Specialist to assist with the coordination and communication of critical functions related to investigations and monitoring in the field. This web-based and call-in application tracks incidents, assigns cases to state agencies for investigation, and ensures compliance with recent legal updates. The position will serve as a key point of contact, facilitating communication between the Justice Center, the OMH Quality Management (QM) Division, and mental health service providers.
Key Responsibilities :
- Serve as the primary liaison between the Justice Center, OMH QM Division, and mental health service providers, ensuring effective communication and coordination of investigation instructions.
- Monitor and track the progress of investigations assigned to mental health providers, ensuring compliance with timelines and procedures.
- Provide technical support to users of the system, assisting with troubleshooting and resolving technical issues.
- Collaborate with the development team to ensure that system functionality supports communication needs and legal compliance.
- Assist with data entry, system updates, and generating reports related to ongoing investigations and case progress.
- Train and support users, including field personnel and providers, on system functionality and best practices.
- Identify and resolve technical issues, working closely with the technical team to ensure smooth system operation.
Qualifications :
Benefits :
Location :
44 Holland Ave. Albany, NY 12208
Duration : approximately 2 years
Apply by deadline : 2 / 28 / 2025
Shift Days / Times : M-F 7.5 hours / day
Pay Range : $22.00 - $26.00 per hour (Depending on experience and qualifications)
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.
Salary : $22 - $26
