What are the responsibilities and job description for the Help Desk Support - Tier 1 (On Site) position at Heplerbroom Llc?
Job Description
Job Description
HeplerBroom is seeking a proactive and skilled Help Desk Support to join our dynamic IT team and provide top-notch support to our internal users. This position is ideal for someone who wants to gain experience in an IT department with desire to learn and give exception customer service to the end user! This position will support our St. Louis office as their on the ground, in person, go to resource!
Why You'll Love This Job :
Be the First Line of Defense : Provide immediate support for PC hardware / software, peripherals, mobile devices, and business applications.
Innovate and Improve : Identify and implement process improvements to enhance our IT services.
Stay Ahead of the Curve : Keep up with emerging technologies and bring fresh ideas to the table.
Key Responsibilities :
Support Excellence : Deliver outstanding end-user support with 1 years of experience.
Problem Solver : Diagnose and resolve client requests efficiently, using your analytical skills.
Tech Savvy : Configure and troubleshoot PCs, support core applications (Windows, MS Office, Browsers, Mobile Device Connectivity, Teams / Zoom, Endpoint Detection), and core hardware (laptops, monitors, docking stations, desktop phones, printers, copiers, peripherals).
Cyber Guardian : Apply cyber best practices to ensure endpoint protection.
Team Player : Collaborate effectively, document and maintain an IT knowledgebase, and provide new user orientation.
What We're Looking For :
Tech Proficiency : Mastery of Microsoft Office Suite or related software.
People Skills : Excellent interpersonal and customer service skills.
Detail-Oriented : Strong attention to detail and problem-solving abilities.
Flexible : Willingness to work overtime, irregular hours, and participate in on-call support activities.
Education : Bachelor's degree in Computer Science or equivalent experience.
Why Choose HeplerBroom?
Career Growth : Propel your career forward with our continuous learning and development opportunities.
Collaborative Culture : Thrive in a supportive and innovative team environment.
Competitive Compensation : Benefit from a comprehensive package that includes base pay, bonuses, and more.
Work-Life Balance : Enjoy a friendly and flexible working environment with paid vacation, sick leave, personal time, and 10 paid holidays.
Benefits : Access multiple health benefit options, including medical, dental, and vision coverage. We also offer voluntary benefits such as long-term disability, life insurance, critical illness, and accident insurance. Plus, we cover employees’ life insurance and short-term disability benefits. Take advantage of our generous matching 401K and profit-sharing programs.
Professional Development : Our firm culture emphasizes the growth of all legal professionals. We invest in our employees' training and development and foster a team-focused culture that supports each other's work and professional growth.
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