Residential Coach

RESIDENTIAL COACH (RC)

Job Title: Residential Coach (RC)

Location: Billings, Montana

Organization: HER Campaign

Program: Safe House Program & Emergency Shelter

ABOUT HER CAMPAIGN

HER Campaign is a faith based non-profit organization dedicated to providing comprehensive aftercare and residential programs for survivors of human trafficking. Since our founding in 2016, we have supported over 200 survivors through crisis intervention and various stages of recovery. Our mission is to empower survivors to heal, grow, and find purpose through a continuum of care that includes innovative therapeutic approaches and community support. We desire to create a space where survivors can stabilize physically, mentally, and emotionally, while empowering them to embrace their full identity and calling in life. Our culture is rooted in the belief that "Hospitality Comes First," ensuring that every woman who enters our doors is treated with dignity, love, and respect.

HER Campaign provides comprehensive services for survivors of human trafficking through three distinct programs: the Safe House, Emergency Shelter, and Transitional Living Program. Each program focuses on a different stage of the healing journey, offering trauma-informed care and functional medicine techniques to ensure survivors can heal, grow, and find purpose.

• Safe House Program: A 2-week crisis intervention program, providing immediate care for survivors recently rescued from trafficking.
• Emergency Shelter Program: A short-term stabilization program where survivors begin healing, focusing on safety, health, and addressing immediate trauma.
• Transitional Living Program: A long-term program helping survivors reintegrate into society, promoting independence through job skills, budgeting, and emotional support.

CLASSIFICATION:

Type: Part-time and Full-time Positions Available

Compensation: $19/hour

Direct Report: Program Director & Clinical Director

DESCRIPTION:

The Residential Coach (RC) plays a key role in supporting survivors of human trafficking by helping to facilitate day-to-day programming at the Safe House Program and Emergency Shelter. The RC works under the direction of the Program Director & Clinical Director to provide compassionate, trauma-informed care, empowering survivors on their healing journey. RCs are responsible for maintaining a safe, nurturing, and structured environment for residents while providing assistance with daily activities and therapeutic interventions.

JOB RESPONSIBILITIES:

Key Responsibilities:

• Support Daily Shelter Operations: Ensure a clean, organized, and safe living environment for residents by overseeing daily routines, including meal preparation, cleaning, and maintenance of shelter facilities.
• Facilitate Programming: Assist in the implementation of daily schedules, group activities, educational programs, and life skills training under the guidance of the Lead Coaches, Program Director, and Clinical Director.
• Trauma-Informed Support: Provide emotional and practical support to residents using trauma-informed care principles. Offer guidance and assistance during emotional crises and help de-escalate situations as needed.
• Resident Documentation: Maintain accurate and timely documentation of resident interactions, progress, incidents, and daily activities as required. Report any concerns or significant changes in residents' behavior or health to the appropriate staff.
• Collaboration with Staff: Work closely with Lead Coaches, Program Director, Clinical Director, and other team members to coordinate care, communicate resident needs, and develop individualized plans to support resident growth and recovery.
• Empowerment and Advocacy: Assist residents in setting and achieving personal goals, whether related to health, education, employment, or independent living skills. Advocate for their needs and help them access resources within the community.
• Safety and Compliance: Adhere to all HER Campaign policies, procedures, and safety protocols. Ensure compliance with relevant state regulations and confidentiality standards in working with survivors of human trafficking.
• Crisis Management: Assist with crisis intervention and stabilization for residents as needed. This may include supporting survivors during emotional distress, coordinating with clinical staff, or implementing safety plans.
• Life Skills Training: Help residents develop essential skills for independent living, including budgeting, personal care, household management, and transportation assistance.
• Transportation Assistance: Provide transportation for residents to medical appointments, legal meetings, therapy sessions, and other essential services as required.
• Mentorship and Encouragement: Build meaningful relationships with residents based on trust and mutual respect. Serve as a role model and mentor, encouraging residents in their journey toward healing and independence.

Qualifications:

• Education: High school diploma or GED required. Associate’s degree in social work, psychology, or a related field preferred.
• Experience: Previous experience in a shelter, residential program, or related field working with trauma survivors is highly desirable.
• Skills: Strong communication, interpersonal, and conflict resolution skills. Ability to work effectively in a team-oriented environment.
• Trauma-Informed Care: Knowledge of trauma-informed practices and a commitment to empowering survivors of human trafficking.
• Flexibility: Willingness to work evenings, weekends, or holidays as needed to ensure consistent care for residents.
• Driver’s License: Valid driver’s license and ability to transport residents safely to and from appointments.

Background Check: Must pass a background check and meet all legal requirements to work with vulnerable populations.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed

Work Location: Multiple locations

Salary : $18 - $20