What are the responsibilities and job description for the Automotive Client Care Representative position at Herb Chambers BMW Certified Preowned Medford?
Herb Chambers Certified Preowned Medford has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This position will be responsible for handling internet leads, inbound phone calls, and customer retention.
Immediate Opening Available
Job Responsibilities :
- Daily Communication with customers on inbound and outgoing calls to schedule sales appointments
- Basic customer service follow up calls after completion of store visit
- Maintain and follow our script and inbound call process to effeciently schedule appointments at ease for our clients
- Perform courtesy calls
- Understands automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models.
- Managing internet inquiries through dealership website and other online channels.
- Setting up customer appointments for sales department.
- Follow through on customer leads and build relationships with clients to close sales.
- Grow internet sales business and expand current customer base.
Benefits Include :