What are the responsibilities and job description for the Automotive Client Care Representative position at Herb Chambers Volvo Cars Norwood?
Herb Chambers Volvo Cars Norwood is seeking a full-time, self-motivated representative to join our dealership's Internet Sales Department.
This position will be responsible for handling internet leads, inbound phone calls and customer retention.
Job Responsibilities :
- Receive inbound calls and internet leads; follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority
- Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership
- Obtain customer information and keep accurate database
- Maintain a dealership standard for response time
- Set up sales appointments with customers with the focus that all customers are prospective long-term customers
- Handle minor customer complaints and misunderstandings
Benefits Include :
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