What are the responsibilities and job description for the Customer Success Specialist position at Here to help Everyone Connected?
Who We Are
At Here to Help Everyone Connected, we're on a mission to close the digital divide. We provide low-cost internet services to low-income individuals and those receiving government benefits — helping them get connected without upfront costs, activation fees, deposits, or hidden charges. Our goal is simple: provide real help to real people.
About the Role
We’re looking for a bilingual, tech-savvy, and reliable Inside Sales / Customer Service Assistant to join our outreach team. This position plays a key role in supporting customers who qualify for our low-cost internet programs — helping them apply, answering their questions, and guiding them through the process with patience and care.
What You'll Do
- Assist customers in completing applications and qualifying for service
- Schedule installation techs and follow up on appointments
- Help resolve billing or service issues
- Order equipment and track shipments
- Onboard new sales agents and assist with paperwork
- Respond to customer emails and general office tasks
- Be a helpful, compassionate voice to those who need support most
Requirements
- Bilingual (English & Spanish)
- Tech-savvy and comfortable with multitasking
- Must be able to work Saturdays and Sundays (required)
- Must be able to commute to/from the job site
- Committed, dependable, and ready to grow with us
Compensation & Perks
- $10/hr base pay commissions
- Weekly direct deposit (every Friday)
- Supportive, flexible, and family-friendly environment
- Opportunities for growth and advancement
We’re Not Just Selling — We’re Helping
This isn’t a typical sales role. Our team is dedicated to guiding, educating, and supporting individuals who truly need these services. If you’re someone who enjoys helping people and making a difference in your community, we’d love to hear from you.
Job Types: Full-time, Part-time
Pay: $10.00 - $35.00 per hour
Expected hours: 35 per week
Benefits:
- Flexible schedule
Compensation Package:
- Bonus opportunities
- Performance bonus
- Yearly bonus
Schedule:
- 4 hour shift
Application Question(s):
- Are you able to pass a background check?
- Weekends are required. Are you committed to working on weekends?
Language:
- English (Required)
- Spanish (Required)
Ability to Commute:
- El Paso, TX 79912 (Required)
Work Location: In person
Salary : $10 - $35