What are the responsibilities and job description for the Director of Customer Success position at MVT Holdings?
pstrongCome join the MVT family!!! MVT is now hiring a Director of Customer Success for our team in El Paso, TX! / strong / ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes? Join us as the strongDirector of Customer Success / strong, where your leadership will drive employee growth, team engagement, and exceptional customer experiences. / ppAs the leader of our Customer Success teamwhich includes Account Managers, Order Entry Specialists, and Customer Success Representativesyoull play a pivotal role in fostering a supportive and dynamic work environment. By coaching and developing your team, youll ensure they deliver best-in-class service while achieving their professional goals. / ph3strongKey Responsibilities / strong / h3ullistrongBuild and develop a world-class team / strong : Recruit, onboard, and mentor a diverse, passionate, and high-performing group of employees. / lilistrongEmpower team members / strong : Provide individualized coaching and support to help team members build their skills, achieve their goals, and deliver exceptional customer experiences. / lilistrongFoster growth and collaboration / strong : Create an environment where employees feel engaged, valued, and encouraged to share ideas and learn from one another. / lilistrongSupport professional development / strong : Conduct regular 1 : 1s, performance reviews, and career planning sessions to help team members grow in their roles. / lilistrongDrive operational excellence / strong : Design and implement strategies that improve efficiency, productivity, and service quality across the department. / lilistrongLead by example / strong : Collaborate with cross-functional teams to ensure seamless service delivery and effective communication. / lilistrongContinuously improve processes / strong : Analyze workflows and implement solutions to enhance both team performance and customer satisfaction. / lilistrongEnsure business success / strong : Oversee customer accounts to ensure profitability and accurate billing while resolving any escalated issues with professionalism. / li / ulh3strongQualifications / strong / h3ullistrongEducation / strong : High school diploma required; Bachelors degree in Business, Supply Chain, or a related field preferred. / lilistrongIndustry Experience / strong : Proven experience in Transportation / Logistics customer support. / lilistrongLeadership / strong : At least six years of experience in a leadership or management role, with a track record of building and developing teams. / lilistrongTechnology Skills / strong : Proficient in Microsoft Office Suite, AS400, and other PC-based tools. / lilistrongProcess Improvement / strong : Demonstrated ability to create and implement Standard Operating Procedures (SOPs) and improve customer service operations. / lilistrongFlexibility / strong : Willingness to work occasional weekends as needed to support business operations. / li / ulh3strongWhy Join Us? / strong / h3pThis is your opportunity to leave a lasting impact by building a team that values growth, innovation, and collaboration. If youre excited about coaching others, shaping a departments future, and delivering results, wed love to hear from you! / ppstrongJob Benefits : / strong / pulli401(k) / liliDental Insurance / liliHealth Insurance / liliLife Insurance / liliPaid Time Off / liliTuition Reimbursement / liliVision insurance / li / ulpstrongBenefit Conditions : / strong / pulliOnly full-time employees are eligible. / li / ulp / ppMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late 80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. / ppToday, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders. / ppstrongWhere family, careers, and success come together! / strong / p Pay Range : 75000.00-95000.00 per_year, General Benefits :
