What are the responsibilities and job description for the Customer Care Team Associate position at Heritage Bank NA?
Position Summary:
Provides timely, accurate, and quality responses to any/all inquiries from Heritage Bank Customers. The interaction with the customer base may be via: calls, emails, chat, online application, texts, IM, or otherwise.
Primary Job Accountabilities:
Assist customers.
Come up with ways to improve the customer experience.
Perform customer needs analysis and educate customers on other Heritage products and/or services.
Assist other areas of the Bank as needed.Â
Provides timely, accurate, and quality responses to any/all inquiries from Heritage Bank Customers. The interaction with the customer base may be via: calls, emails, chat, online application, texts, IM, or otherwise.
Primary Job Accountabilities:
Assist customers.
Come up with ways to improve the customer experience.
Perform customer needs analysis and educate customers on other Heritage products and/or services.
Assist other areas of the Bank as needed.Â