What are the responsibilities and job description for the Customer Service Representative position at Heritage Cutter?
Berkshire Precision Tool, LLC, a leading supplier of American-made, industrial cutting tools, is seeking a full-time Customer Service Representative to join our team. The hours for this position will be 8:00 PM - 5:00 PM, Monday through Friday.
The candidate must respond to customer telephone and written inquiries regarding placement of orders, status, returns, complaints, and adjustments. This is an onsite position
We offer an excellent benefit package, including medical, dental, vision, 401(k) including both a company base and matching contribution, paid holidays and vacation, long-term disability, short term disability benefits and life insurance
Requirements of this position are:
· Previous customer service experience in an office environment
· Excellent customer service skills
· Ability to multi-task in a fast-paced environment
· Demonstrated Proficiency in Microsoft Office Products (Word and Excel)
· Excellent attention to detail
