Service Desk Technician - Level I

Start your career with Heritage Federal Credit Union!

Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a Service Desk Technician - Level I to join our amazing team!

The Service Desk Technician I provides first point of contact for all end user technical issues and staffs the help desk as first line support. Performs diagnostic testing on pc's and printers to determine the source of problems and makes necessary repairs. Keeps detailed and accurate records of all work performed.

This position will be exposed to the following :

• Assist users with inquiries in a timely manner and keep user notified of the progress.
• Maintain appropriate logs of all system errors and related issues.
• Monitor help desk and phones for new issues.
• Escalate issues to 2nd tier support as needed.
• Assists other IT Department personnel as needed.

Preferred Qualifications :

About Heritage Federal Credit Union

Heritage Federal Credit Union offers financial products and services to anyone who lives, works, worships, attends school, participates in programs to alleviate poverty or distress, or participates in associations headquartered in; and businesses and other legal entities, incorporated and unincorporated organizations located in; or maintaining a facility located in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, and Harrison Counties in Indiana; and Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, and Crittenden Counties in Kentucky; and Lawrence, Wabash, White, Gallatin, and Hardin Counties in Illinois. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.