Lead Care Manager (Bilingual) Program: Enhanced Care Management (ECM)

Job Overview
Heritage Group Homes, Inc. is seeking a highly skilled and experienced Bilingual Lead Care Manager to join our Enhanced Care Management (ECM) program. The Lead Care Manager will be responsible for overseeing the coordination and delivery of care management services, ensuring that clients receive comprehensive, high-quality care. The ideal candidate must have experience with Electronic Health Records (EHR) systems and a strong background in care management within a non-profit setting.

Key Responsibilities:

• Care Coordination: Lead and oversee the care management team in coordinating and delivering comprehensive care management services to clients.
• Assessment and Planning: Conduct thorough assessments of clients' needs and develop individualized care plans that address clinical, non-clinical, and social determinants of health (SDOH).
• Team Leadership: Provide supervision, training, and support to care managers and other staff members to ensure the effective implementation of care plans.
• EHR Management: Utilize Electronic Health Records (EHR) systems to document client interactions, track progress, and ensure accurate and timely record-keeping.
• Client Advocacy: Advocate for clients' needs and work collaboratively with healthcare providers, social service agencies, and community resources to facilitate access to necessary services and support.
• Monitoring and Evaluation: Monitor the effectiveness of care plans and make adjustments as needed to ensure optimal outcomes for clients.
• Bilingual Communication: Provide care management services in both English and [insert second language], ensuring clear and effective communication with clients and their families.
• Crisis Intervention: Provide crisis intervention and support to clients as needed, helping them navigate challenging situations and access appropriate resources.
• Compliance: Ensure compliance with all relevant regulations, policies, and procedures to maintain the integrity of the ECM program.

Qualifications:

• Education: Bachelor's degree in social work, Nursing, Healthcare Administration, or a related field preferred.
• Experience: Minimum of 3-5 years of experience in care management, preferably within a non-profit or healthcare setting. Experience with Enhanced Care Management programs is highly desirable.
• EHR Proficiency: Demonstrated experience with Electronic Health Records (EHR) systems, including documentation, data management, and reporting.
• Bilingual Skills: Fluency in English and [insert second language] is required.
• Leadership Skills: Strong leadership and team management skills, with the ability to supervise and support staff effectively.
• Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with clients, families, and other stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to develop creative solutions to complex care management challenges.
• Customer Service: Proven ability to provide high-quality, client-centered care management services.

Personal Attributes:

• Empathetic: Demonstrates empathy and understanding in interactions with clients and their families.
• Detail-Oriented: Meticulous attention to detail in care plan development and documentation.
• Proactive: Proactive approach to identifying and addressing client needs and potential barriers to care.
• Adaptable: Ability to adapt to changing circumstances and client needs, ensuring continuity of care.

This role is essential for providing high-quality, comprehensive care management services to our clients. If you are passionate about making a difference in the lives of others and have the necessary experience and skills, we encourage you to apply.

Job Type: Full-time

Pay: $58,240.00 - $60,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $58,240 - $60,000