What are the responsibilities and job description for the Outreach and Enrollment Coordinator - LA position at Heritage Health Network?
Position Overview:
As an Outreach and Enrollment Coordinator at Heritage Health Network (HHN), you will play a pivotal role in driving member enrollment and expanding HHN's community presence. You will work closely with healthcare providers, community-based organizations (CBOs), and local stakeholders to engage potential members and facilitate access to healthcare services. This role combines outreach, event coordination, and relationship-building to support HHN’s mission to enhance care for underserved populations.
This role combines remote work, in-office responsibilities, and field engagements, with work arrangements tailored to meet program and member needs.
Requirements
Key Responsibilities:
Drive Enrollment Growth: Develop and implement targeted outreach strategies to identify and engage potential members, particularly in Los Angeles county, to expand HHN’s membership.
Partnership Development: Build and maintain strong relationships with healthcare providers, CBOs, foster agencies, and county facilities to increase referrals and membership opportunities.
Community Representation: Represent HHN at community events, health fairs, and meetings, advocating for underserved populations and promoting HHN's programs and services.
Sales-Focused Outreach: Engage healthcare providers and facilities by educating them about HHN’s programs, highlighting the benefits for patients and clients to enroll in HHN services.
Event Coordination: Organize and lead community health events, informational sessions, and enrollment drives to raise awareness and encourage participation in HHN’s Enhanced Care Management (ECM) program.
Feedback Collection: Gather and analyze feedback from stakeholders and community members to refine outreach strategies and enhance enrollment processes.
Collaborative Efforts: Work with HHN’s marketing and care management teams to ensure outreach activities align with organizational goals and maximize enrollment.
Qualifications:
Education: Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience).
Experience: Proven experience in community outreach, sales, or public health advocacy, ideally within healthcare or social services.
Cultural Competence: Understanding of the health needs and cultural dynamics in Riverside and San Bernardino counties, with a focus on underserved populations.
Communication Skills: Strong sales, communication, and interpersonal skills, with the ability to engage and influence diverse groups effectively.
Knowledge: Familiarity with local community health resources, networks, and health systems.
Self-Motivated: Ability to work independently while achieving enrollment targets and contributing to team efforts.
Mobility: Willingness to travel within Los Angeles County for home visits and community engagement.
Bilingual Skills: Preferred to effectively communicate and serve our diverse member populations.
Preferred Skills:
Sales Experience: Proven track record in sales, member recruitment, or community outreach roles, with experience exceeding enrollment or recruitment targets.
Healthcare Knowledge: Understanding of healthcare programs, policies, and enrollment processes.
Benefits
- Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
Paid Time Off: Sick time, paid holidays, and vacation time to support work-life balance.
Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities.
Flexibility: Work-from-home options several days a week.
Professional Growth: Opportunities for career advancement and continued professional development.
Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.
Education: Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience).
