What are the responsibilities and job description for the Retail Program Manager position at Heritage Home Service?
Overview
Join the Heritage Home Service Team as a Retail Program Manager in our Auburn, NH area
Looking to TRADE up to a better opportunity? Heritage Home Service invites dynamic leaders to join our team as Retail Program Manager. This pivotal role involves overseeing a team of marketers in select Big Box Home Improvement stores across NH, MA, ME, and RI, focused on generating leads for HVAC system replacements and seasonal maintenance appointments. Heritage Home Service seeks a driven leader to join us as a Retail Program Manager. This role is integral to expanding our sales team and nurturing relationships with store associates and managers to ensure a steady flow of leads for our HVAC services.
Mission of the Role:
As a Retail Program Manager, you will drive the recruitment, training, and motivation of our marketing team. Your leadership will be key in achieving and exceeding lead generation targets, fostering customer engagement, and ensuring exceptional service delivery.
Responsibilities:
- Lead and develop a team of marketers to drive free estimates for HVAC system replacements and seasonal maintenance appointments.
- Act as the primary liaison with Store and District management teams, conducting regular store visits, business reviews, and product knowledge sessions to bolster support for our HVAC program.
- Collaborate with retail team members to optimize internal lead generation efforts and achieve sales goals.
- Educate customers on the benefits of our HVAC services and facilitate consultations as needed.
- Maintain professional communication with customers and store personnel to enhance service delivery and customer satisfaction.
Contributions to Include:
- Manage lead generation processes, including prospecting and client qualification.
- Schedule calls and appointments with prospective clients using provided tools.
- Conduct team meetings, training sessions, and other assigned duties to ensure team success and growth.
Availability and Work Schedule:
- Full-time position with a dedicated commitment to program success.
- Required weekend work; flexible weekly schedule with specific in-store and remote support days.
Work Locations:
- Primarily in selected Big Box retail locations across NH, MA, ME, and RI.
Education and Experience:
- High school diploma or equivalent preferred.
- Previous management experience in sales or training roles beneficial.
- Proven success in relationship building and maintaining customer satisfaction.
- Background in sales, lead generation, or brand ambassadorship preferred; training or public speaking experience is advantageous.
Compensation and Benefits:
- Competitive annual salary range: $75,000 to $85,000.
- Base salary guaranteed: $75,000 to 85,000, plus generous quarterly bonuses.
- Full benefits package including medical, dental, vision, disability, and life insurance.
- Matching 401k retirement benefits.
- Opportunities for advancement and ongoing professional development.
- Supportive team environment within a company that values employee contributions and rewards performance.
Join Heritage Home Service for a fulfilling career with competitive compensation, comprehensive benefits, and opportunities for growth. We foster a supportive work environment where your dedication and skills can make a significant impact.
Salary : $75,000 - $85,000
