What are the responsibilities and job description for the Front Desk Agent position at Heritage Hotels & Resorts?

Job Type

Part-time

Description

WORK, PLAY, & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!

Part-time Hourly Positions ranging from $13.50-$15.50 DOE plus benefits. Located in Las Cruces, NM. Working out of our Hilton Garden Inn.

Essential Duties and Functions / Responsibilities / Tasks :

Maintain high level of positive and professional approach with coworkers and guests.
Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
Assign guests to their rooms before arrival, communicating the care that is taken to make their stay comfortable and safe.
Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
Comply with safety and sanitation regulations and standards at all times

Benefits :

Part-time employees receive : Dental, Vision and 401k!

Full-time employees receive : Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!

Requirements

Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.

Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.

Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.

Ability and willingness to work flexible hours including weekends, holidays and late nights.

Ability to work on feet for eight hours or more.

Must be able to lift / push / reach for / carry 25 pounds occasionally.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Salary Description

13.50-$15.50 Hourly

Salary : $14 - $16

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Front Desk Agent

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