Demo
Salary Resume Critique Job Openings

Front Desk Agent

Heritage Hotels & Resorts
Santa Fe, NM Full Time
POSTED ON 1/13/2025
AVAILABLE BEFORE 4/8/2025

Job Type

Full-time

Description

WORK, PLAY, & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!

Full-time Hourly Position ranging from $16.00-$18.25 plus benefits. Located in Santa Fe, NM. Working out of our Eldorado Hotel & Spa.

Essential Duties and Functions / Responsibilities / Tasks :

  • Work under direction of Guest Experience Manager and / or Supervisor on shift (the lead Guest Experience Host).
  • Maintain high level of positive and professional approach with coworkers and guests.
  • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
  • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
  • Maintain the upmost confidentiality and care with guest information.

Benefits :

  • Part-time employees receive : Dental, Vision and 401k!
  • Full-time employees receive : Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!

    • Requirements

  • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift / push / reach for / carry 25 pounds occasionally.
  • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience / training.

    • NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

    Salary Description

    16-$18.25 Hourly

    Salary : $16 - $18

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Front Desk Agent?

    Sign up to receive alerts about other jobs on the Front Desk Agent career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $28,917 - $36,864
    Income Estimation: 
    $37,876 - $55,679
    Income Estimation: 
    $37,876 - $55,679
    Income Estimation: 
    $37,364 - $49,338
    Income Estimation: 
    $37,364 - $49,338
    Income Estimation: 
    $47,129 - $61,962
    Income Estimation: 
    $28,917 - $36,864
    Income Estimation: 
    $37,876 - $55,679
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Heritage Hotels & Resorts

    Night Auditor
    Heritage Hotels & Resorts
    Hired Organization Address Albuquerque, NM Full Time
    Job Type Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, a...
    Housekeeping Supervisor
    Heritage Hotels & Resorts
    Hired Organization Address Santa Fe, NM Full Time
    Job Type Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, a...
    Dining Experience Manager
    Heritage Hotels & Resorts
    Hired Organization Address Taos, NM Full Time
    Dining Experience As a Hospitality Specialist , you'll play a vital role in creating memorable dining experiences for ou...
    Hospitality Specialist
    Heritage Hotels & Resorts
    Hired Organization Address Taos, NM Full Time
    Work Environment We pride ourselves on providing an inclusive and supportive work environment where our employees can th...
    View More Jobs at Heritage Hotels & Resorts

    Not the job you're looking for? Here are some other Front Desk Agent jobs in the Santa Fe, NM area that may be a better fit.

    Front Desk Agent

    Eldorado Hotel & Spa, Rociada, NM

    Front Desk Agent

    Eldorado Hotel & Spa, Santa Cruz, NM

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!