What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Heritage Inn & Suites Houston/The Woodlands...?
Company Overview
Wyndham Hotels & Resorts is the champion of the everyday traveler, dedicated to making hotel travel accessible for all. With the largest collection of hotels worldwide, we ensure that wherever and however people travel, Wyndham is there to welcome them.
Summary
As a Front Desk Clerk/Night Auditor at Wyndham Hotels & Resorts, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. This role is essential in maintaining our commitment to exceptional guest service and operational excellence.
Responsibilities
- Greet and check in guests in a friendly and efficient manner.
- Perform night audit duties to ensure accurate financial reporting.
- Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Manage phone systems and direct calls as needed.
- Maintain accurate records of guest accounts and transactions.
- Provide information about hotel services, local attractions, and amenities.
- Assist with administrative tasks related to hotel operations as required.
- Ensure the front desk area is clean, organized, and welcoming.
Qualifications
- Proven experience in hospitality or customer service roles, preferably in a hotel setting.
- Strong knowledge of hotel management practices and night audit procedures.
- Excellent communication skills with a focus on guest services.
- Multilingual abilities are a plus to cater to diverse guests.
- Familiarity with phone systems and reservation software is beneficial.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Strong organizational skills with attention to detail.
If you are passionate about hospitality and ready to create memorable experiences for our guests, we invite you to apply today and join our welcoming team at Wyndham Hotels & Resorts.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 16 – 35 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Spring, TX 77380 (Required)
Ability to Relocate:
- Spring, TX 77380: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15